Kingsmill Resort and Realty

Description

Rate of Pay: $12.77 plus tips Overview : This position assists guests in their purchases at The Mill, rings up both food, merchandise and alcohol purchases in an efficient and courteous manner as well as prepares limited menu items. Reports to the Lead Cashier. Responsibilities: Following all policy, procedures and service standards while performing job duties Ensuring products are attractively displayed and stocked Providing service to guests to include explaining the menu items, taking orders, upselling, and securing payment as required Performing accurate cash handling Preparing menu items per health and safety standards Maintaining thorough cleanliness and sanitation of work area and performing cleaning as required following health and safety standards Emptying trash and cleaning as needed throughout the day Responding to guest requests maintaining positive interactions Performing other duties as assigned Qualifications: Excellent verbal and written communication skills Ability to communicate with the guests and members Strong math and reading skills Knowledge of food, beer and styles of service Knowledge of pertinent health regulations and liquor laws Food Handler Card required within 30 days of hire TIPS (Training for Intervention Procedures) certification required within 30 days of hire Cash Handling/Credit Card training within 30 days of hire Ability to lift, push, pull, carry a minimum of 40 pounds, lift loaded food tray above shoulder, walk, stoop, kneel, crouch, reach, stand for 8-10 hours in a hot environment, bend at waist and perform repetitive foot and hand action 1+ years equivalent food and beverage/restaurant experience or retail cashiering experience required Must be at least 18 years of age High school diploma or equivalent required Experience with Micros Point of Sale system a plus Ability to work days, nights, weekends, holidays

Description

Hourly pay: $7.25 + tips Overview: This position is responsible for providing great guest service by mixing quality cocktails, pouring a proper draft and decanting wine to achieve the best taste and providing excellent customer service by following preferred standards for Bartenders. Reports to a manager. Responsibilities: Perform all duties toward the goal of providing excellent guest service in an efficient manner. Follow all policies, procedures and service standards. Accurately record and enter all food (where applicable) and beverage items in to the POS system; produce, pick up, garnish and serve food and beverages promptly to guests; collect and process forms of payment; ensuring guest satisfaction throughout. Maximize sale by using menu knowledge and suggestive selling techniques. Motivate and educate staff in up-selling and wine salesmanship. Ensure established standards of beverage service are met. Offer and serve alcoholic beverages while adhering to established alcohol policies. Maintain cleanliness of lounge and service areas. Ensure work area is orderly and properly stocked. Collect accurate payment from the guests and members and deposit the exact amount of sales. Perform other duties as assigned. Qualifications: Must be at least 21 years old. Required 1 year of bartending experience in a casual environment. Ability to organize and prioritize while maintaining a calm and pleasant demeanor. Ability to communicate effectively with guests, co-workers, and supervisors. Ability to absorb large amounts of information quickly: Service procedures, beverage and food menus as appropriate, alcohol point of sales. Knowledge of brands, selections and mixology recipes. Computer experience and knowledge of ordering procedures. Knowledge of basic health standards and sanitation procedures. Certification in the TIPS alcohol awareness program is required within 30 days of hire. Must have cash handling / credit card training within 30 days from hire. Possess Food Handlers Certification within 30 days of hire Must be able to stand for long periods of time, walk, lift and carry a minimum of 50 pounds, bend, stretch, and reach for 8 hour shift. Ability to work days, nights, weekends, holidays.

Description

Overview : This position is responsible for clearing and setting dining room according to the restaurant service standards as well as assisting the servers, bartenders and guests/members to ensure the highest levels of customer satisfaction are achieved. Responsibilities: Clearing and re-setting tables after guests’ departure Maintaining thorough cleanliness and sanitation of work area; other cleaning as necessary Maintaining thorough cleanliness of buffet/replenishing food at all times Maintaining thorough cleanliness of utensils/plates Communicating with supervisor if working a banquet event or buffet when food is running low Assisting with food service from the kitchen to the server as soon as the food is ready for delivery Communicating with the kitchen staff regarding food orders and its delivery to the proper server Communicating with food servers as to any special requests upon delivery of food to them Unloading trays and stocking side stations in the dining room Setting up and cleaning expeditor station Providing general assistance to servers as required Assisting with beverage service when needed Maintaining positive communication and teamwork with all co-workers and supervisors. Conducting themselves in a professional manner with the awareness that all actions and communications are within others view. Maintaining appearance and uniform standards. Performing other duties as assigned

Description

Overview: This position assists Chefs in all food preparation both in banquets and a la carte service with minimal supervision. Responsibilities: Performs all duties toward the goal of providing excellent guest service in an efficient manner. Follows all policies, procedures and service standards. Prepares, sets-up, services, cleans up, restocks cook line and appropriate prep areas. Works kitchen stations Prepares soups, sauces, vegetables and starches. Monitors meat temperatures. Prepares seafood, poultry and meat entrees; broils steaks and seafood to quality standards. Works Chef action stations for breakfast, lunch and dinner meals periods while maintaining a smile and greet guests in a professional manner. Plans and leads other associates to complete assigned tasks accurately and on time with minimal supervision. Adheres to all sanitation requirements including but not limited to overall cleanliness, product rotation, temperature maintenance and logs, storage procedures and labeling, cooking requirements and handling techniques. Develops and maintains positive communication and teamwork with all co-workers and supervisors. Conducts themselves in a professional manner with the awareness that all actions and communications are within staffs view. Maintains appearance and uniform standards. Works quickly, efficiently, and safely with all kitchen equipment. Performs other duties as assigned. Preferred Qualifications: 3 years’ work experience in a professional kitchen. Associate Culinary Degree or Certificate in Culinary Arts from technical school. Comprehending and extending/converting recipes. Previous line or batch cooking experience. Superior comprehension of food preparation, professional kitchen equipment and knife skills. Ability to absorb large amounts of information in a short period of time. Required Qualifications: High School diploma Must be at least 18 years of age Possess food handlers card or obtain one within 30 days of hire Previous line or batch cooking experience. Knowledge of basic sanitation and kitchen equipment skills. Comprehending and extending/converting recipes. Ability to absorb large amounts of information in a short period of time. Ability to follow directions. Must be able to stand for long periods of time, approximately 8 to 10 hours. Ability to work in a hot environment for long periods of time, approximately 8 hours. Must be able to walk, lift and carry a minimum of 25 pounds. Must be able to bend, stretch, and reach for 8 hour shift. Ability to work days, nights, weekends, holidays

Description

Director of Racquet Sports EDUCATION: Bachelor’s Degree or equivalent experience required with emphasis on Business/Sports Management. TRAINING & EXPERIENCE : Three years’ experience as Racquet Sports Director or Head Professional in a Membership and/or Resort driven operation. USPTA or USPTR certified with similar accreditation or extensive experience with pickleball. High level of program development & execution expected. JOB KNOWLEDGE: Must have working knowledge of all types of racquet sports programming for all ages and skill levels , including tennis camps, drills, and all manner of social racquet sports events. Must be able to personally direct (or collaborate with accredited Directors of) sanctioned and unsanctioned tennis and pickleball tournaments. Must have working knowledge of outdoor clay court maintenance, irrigation, and preservation techniques. Must understand retail operations and Point of Sale procedures to be able to supply, sell, and market all aspects of tennis shop. Must be able to string tennis racquets and administer basic racquet tech & accessorie s. Must have good interpersonal skills in dealing with members . . JOB SUMMARY: Directs all aspects of the Racquet Club with attention to facili ty maintenance , programming quality, event execution, staff development, customer satisfaction, membership retention and growth, and fiscal management DUTIES AND FUNCTIONS Create and execute racquet sports programming for members, resort guest s , and local/national tournaments. Programming expectations include clinics, individual lessons, social events, competitive tournaments, and junior development . Must work a flexible schedule, as determined by the needs of members and guests to include early mornings, late evenings, weekends, and holidays. Must arrive at work consistently on time and be visible to membership and guest s . Upon entering the property, arrive in proper uniform, crisp, clean and professionally presented . Attend all required training, safety courses; attend office and departmental meetings. Maintain high safety standards. Ensure a safe working environment by adhering to all company safety standards, r eport ing any safety hazards and preventing repeat occurrences of known hazard s. Greet members and guests by name whenever possible. Communicate with members and guests frequently through all available means (email, phone, blog, personal contact) to e nsure their total satisfaction, following up on any observations, suggestions, or complaints. Know and e nsure that current membership general rules and policies are implemented and complied with in all Racquet Club operations . Collaborate with Kingsmill’s office of Human Resources to recruit, employ, train, manage, and, when necessary, administer progressive discipline for employees of the Racquet Club. Conduct s taff performance evaluations on a timely and consistent basis. Work with Kingsmill Tennis Association Member Board to help execute events and social activities. Circulate constantly throughout the entire Racquet Club, listening, coaching, and looking for any areas of concern, to increase the quality of service. Order and receive supplies and products, maintaining inventory and budgets. Hold weekly staff meetings, keeping all personnel informed of all policies concerning member and personnel relations. Oversee daily scheduling of staff. Oversee and actively participate in daily court maintenance operations , irrigation system maintenance, and preservation of outdoor clay and hard court playing surfaces . Execute the general responsibilities common to all Managers in minimizing the cost of operations, safeguarding the property, and facility cleanliness expectations. Meet weekly with all other Department Directors to review and report the status of the department operations. Understand network of events throughout Kingsmill and work with department heads to ensure proper information is being communicated. Perform and follow up on any duties , as assigned by Director of Club Operations and the General Manager of Kingsmill.

Description

Executive Administrative Assistant Summary: Under the direct supervision of the General Manager (GM), the Executive Administrative Assistant provides administrative support for the GM and the executive management team. In addition to providing administrative support, this position will perform duties such as financial record keeping, coordination of meetings and conferences, obtaining supplies, coordinating direct mailings and working on special projects. Also, answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures. Responsibilities: Schedules and organizes complex activities such as meetings, travel, conferences and department activities for the GM and other Executives. Gather, create and assemble meeting collateral as needed. Take and distribute meeting minutes. Performs desktop publishing. Creates and develops visual presentations for the GM. Establishes, develops, maintains and updates filing system for the GM and the G&A department. Retrieves information from files when needed. Establishes, develops, maintains and updates library of trade journals, magazines, correspondence, etc. Organizes and prioritizes large volumes of information and calls. Manages social media responses for Trip Advisor and other guest survey/response platforms. Sorts and distributes mail. Opens mail for the GM. Drafts written responses or replies by phone or e-mail when necessary. Responds to regularly occurring requests for information Answers phones for GM. Takes messages or fields/answers all routine and non-routine questions. Works in cooperation with other system development assistants to cover phones. Acts as a liaison with other departments and outside agencies, including high-level staff such as CEOs, presidents, senior General Managers and chiefs. Handles confidential and non-routine information and explains policies when necessary. Works independently and within a team on special nonrecurring and ongoing projects. Acts as project manager for special projects, at the request of the GM, which may include: planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures. Manages the postal meter. Runs end of the month postage reports. Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy. Supports market data analyst in maintenance of the department finances. Activities include: copying check requests and sending to accounts payable travel reimbursement, documenting corporate credit card expenses to corporate finance, writing checks and balancing the liquor checking account. Submits some invoices and contracts for payment. Guest Services...provides services to internal and external guests responding to requests for information and addressing issues. Make reservations for Escalante Home Office, Investors, ICON members and other VIPs for visits. Coordinates room keys to be printed. Performs pre-arrival room inspections and makes appropriate amenity requests. Maintain Outlook calendar(s) of GM and VP’s for meetings, conference calls and activities. Update management meeting schedule, PBX list and organization chart. Complete daily and monthly reports as needed. Gather, sort, read and approve monthly donation requests. Send approved certificates, denied letters and maintain master logs for tacking and redemption of certificates. Send guest invite back letters and purchased gift letters and track in the master logs. Maintain company vehicles for cleaning, setting up maintenance calls and schedule of vehicle availability. Renew registrations and register new vehicles as they are purchased. Maintain EZ Pass account. Manage corporate accounts with FedEx, Staples, Amazon, Ricoh and guest response systems. Assist other departments with projects as needed. Perform other duties as requested. Qualifications: Must be flexible and have excellent interpersonal skills, Possess thorough knowledge of general office procedures Ability to maintain confidentiality about all aspects of job Ability to complete tasks accurately and efficiently Proficient using various Microsoft Office programs including Word, Excel and Outlook Ability to use Internet for various job-related functions Ability to learn comprehensive knowledge of property/department operation, personnel, procedures and policies Possess organizational skills Must have professional appearance Ability to sit for long periods of time – 60% of workday for an 8 hour shift Ability to climb stairs – 5% of workday, lift boxes of materials of 25 – 50 lbs – 5% of workday, walk, reach, stand, as necessary to perform job duties High School Diploma Past project coordination experience Prior work experience with all levels of management Capable of working nights, weekends, holidays to complete tasks as required

Description

Executive Housekeeper Overview: The position is responsible for the overall leadership, operation, and financial management of the housekeeping department. The role ensures that guest rooms, public areas, and laundry operations consistently meet the company’s cleanliness, quality, safety, and service standards. This position combines people management, daily operations, guest service, budgeting, inventory control, vendor management, and quality assurance. The role also works closely with other departments and senior management to ensure the property is prepared for guest arrivals and that housekeeping operations support a positive guest experience. Reports to The Director of Operations. This position pay between $70,000.00 - $80,000.00 annually Responsibilities: *Ensures rooms are cleaned, maintained and ready for check in per company policy. *Manages housekeeping division employees including: scheduling and developing employees to ensure employees uphold Kingsmill service standards and bases decisions for staffing levels based off occupancy forecasts *Interviews, hires, trains, reviews, coaches and counsels department employees *Oversees laundry operations to ensure efficient and effective process of linens with outsourced vendors and in-house deliveries *Oversees work assignments daily, monitors efficiency/completion of work and maintains standards of quality *Ensures processes are in place to ensure efficient check-in process and timely completion of all guest rooms *Addresses and resolves employee issues/concerns that arise *Ensures effective use of training and technical tools, i.e. HIGs, Stratton Warren, HotSauce *Assists in preparation of annual housekeeping budget including manages labor and expense budgets *Directs Housekeeping Manager to ensure daily departmental duties are completed *Provides fiscal management to include maintaining proper inventory levels, procurement, P&L critique and labor management *Maintains lost and found and ensures attempts are made to contact rightful owners of property are completed *Ensures proper use of chemicals and cleaning supplies by monitoring usage, providing hazcom training for employees and ensuring proper labeling of hazardous supplies in accordance with the property hazard communication program *Oversees the guest dry cleaning program utilizing an external vendor *Maintains par stock of guest amenities, supplies, cleaning supplies, linens and uniforms *Interviews vendors and reviews RFPs. *Negotiates contractual vendor arrangements and presents to upper management *Organizes pest eradication activities ensuring health practices are adhered to *Organizes and maintains department incentive program *Works with buildings, maintaining and operating within the guidelines of the established budget *Schedules deep cleaning and preventative maintenance on rooms and public space areas *Completes reviews for department employees in a timely manner following company guidelines *Responds to guest issues as they arise ensuring satisfaction is achieved *Inspects guest rooms, public space and laundry daily *Cleans rooms as needed *Performs other duties and special projects as assigned Qualifications: *Possess excellent leadership, coaching, motivation and evaluating skills *Knowledge of the majority of equipment used in day-to-day operation *Possess physical stamina to perform the duties of the job to include the ability to stoop, kneel, reach or perform repetitive foot and hand action and bend at waist performing duties of the job in a variety of weather conditions (IE hot/cold/rain/snow) with prolonged exposure to sunlight, lift, push, pull a minimum of 50 pounds, and can stand and/or walk, climb stairs for an 8 hour shift *Skilled in directing, teaching, training and motivating *Ability to work well with others at all levels and work with little supervision *Possess working knowledge of infection control techniques *Ability to handle stress and create a positive work environment *Ability to exercise good judgment in making decisions *Ability to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented *Posses excellent oral and written communication skills *Bilingual is a plus *Familiarity with MS Office Suite, HotSOS and OPERA *3-5 years management experience in housekeeping, laundry or operationally related at a hotel or resort *Must have professional presentation and strong customer service skills *Proficient in computer systems *Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories and placing purchase orders *Must have valid drivers’ license *High School or equivalent *Ability to work days, nights, weekends, holidays

Description

Facilities Manager Overview: Responsible for the supervision of maintenance personnel and supervisors within the M&E department. This position will provide guidance and work direction to the supervisors and lower-level tiers. In addition, work includes personnel hiring and management, planning and scheduling of work, capital project definition, and completions, inspecting of work and on-the-job assistance to maintenance personnel for difficult repairs/projects. Reports to the Director of Operations. Responsibilities: Interviews, hires, trains, coaches, and counsels Maintenance Department staff. Plans and schedules property work, capital projects including budget submittals and project implementation. Inspects work and provides on-the-job assistance to maintenance personnel for difficult repairs/projects and management of operations within the department budget. Completes performance reviews and disciplines maintenance personnel as required. Performs general administrative tasks and tasks associated with work order system and work plans. Ensures environmental regulations and initiatives are followed. Maintains life safety systems. Ensures staff is trained and performs work safely ensuring a safe work environment. Plans for the M&E Department needs and aligning with resort overall strategic plans. Assists in the development of the department budget with monitoring to ensure operations are within expected spending. Ensures department revenue generation through rental partner product and service additions. Manages the property wide card key access systems. Manages and maintains the security camera surveillance system. Oversees property preventative maintenance programs, installation, replacement, and repairs. Ensures responses to maintenance calls, troubleshooting and repairing issues are timely. Oversees estimates, man hours, materials used, and orders items needed for job completion or inventory replacement per established Company procedure are correct and accurate for billing and revenue generation. Follows all policy, procedures and service standards and complies with all current related safety and health requirements. Performs other duties as assigned. Qualifications: Possess a valid drivers’ license Class A Preferred Skilled in use of tools common to the trades including hand and powered tools Must be able to climb stairs and ladders to include extension ladders Demonstrated working knowledge of multiple trades (ex: plumbing, HVAC, electrical and carpentry) Ability to lead a team Proficient with Microsoft Office applications and the ability to learn various programs Must have excellent written and oral communication skills Must possess physical stamina to withstand heavy labor related work in a variety of inside/ and outside environments that may include exposure to various types of weather cold/hot including exposure to the sun for up to an eight-hour shift Must be capable of lifting, pushing, or pulling and carrying objects weighing a minimum of 50 pounds Ability to read blueprints and manuals Ability to stand, walk, stoop, kneel, crouch, reach, bend at waist, and perform repetitive foot and hand action with good hand/eye/foot coordination required throughout the 8 hour shift Previous experience with commercial and residential properties is required; hotel experience is preferred High School diploma, required Trade card, preferred 5+ years within a commercial maintenance environment BS, Associates Degree or technical trade in a maintenance related field is desired Ability to workdays, nights, weekends, holidays

Description

We are seeking a Finance Manager to oversee the day-to-day operations of the accounting department. Responsibilities include managing all Cash, AP & AR processing to include billing and collections, assisting corporate office with month-end closing and reconciliations, review and prepare club budget & forecast, and supervision of the accounting team. The position will report directly to the General Manager of the resort and work closely with our corporate-level accounting/finance resources. Responsibilities Manage and oversee the daily operations of the accounting department including: Assist General Manager with budget and forecast preparation Accounts payable/receivable/billing/collections Cash receipts Payroll Revenue and expenditure variance analysis Supervision of accounting staff Additional projects or duties as required Monitor and analyze accounting data Enforce proper accounting methods, policies and principles to ensure compliance and accuracy Coordinate and complete annual audits Identify process & internal control weaknesses and work to develop and implement solutions Meet corporate office financial accounting objectives and deadlines Establish and maintain fiscal files and records to document transactions Serve as liaison between property department heads and the accountants at corporate office Requirements 3-5 years of relevant work experience, including recent experience as Accounting Manager, Accounting Supervisor or Finance Manager supervising direct reports Advanced computer skills on MS Office, accounting software and databases. Strong preference given to candidates with significant experience in standard platforms for the hospitality industry (Opera PMS, Micros 9700 POS, Purchase Order Systems, etc.) Proficiency with web browser and web-based accounting systems (NetSuite experience is a plus) Ability to manipulate large amounts of data Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations Analytical, detail-oriented, strategic thinker focused on accuracy with the ability to see the big picture Ability to identify and resolve problems effectively Excellent interpersonal and communication skills and ability to work effectively in a team environment Ability to direct, supervise, and delegate efficiently Ability to take initiative and work independently with minimal supervision Ability to work effectively in a fast-paced, team environment Degree in Accounting or Finance preferred

Description

Fleet Mechanic The Fleet Mechanic will perform preventative maintenance, servicing, troubleshooting, and necessary repairs to fleet equipment, tractors, and equipment as directed by the Equipment Manager. These responsibilities pertain to assigned utility vehicles of various types. Position will also assist with Turf Equipment maintenance as needed. Position Responsibilities Maintain and repair all fleet equipment and perform preventative maintenance. Diagnose failures and disassemble, repair and reassemble quickly and efficiently. Complete all necessary supporting documents, including maintenance and service records. Maintain cleanliness in areas of work and tools. Maintain a positive attitude and attendance record. Perform all assigned duties in a safe and productive manner. Follow the direction of the Equipment Manager and Senior Turf Equipment Technician Work with or without direct supervision, must be a self-starter and team player Qualifications High school diploma or general equivalency diploma (GED) 21 years of age or older 1 year mechanic experience on light and heavy equipment Working knowledge and experience with hydraulics, hydrostatics, equipment electrical, 2 and 4 stroke engines, and diesel engines. Lift, push and pull a minimum of 50 lbs repeatedly Valid driver’s license Drug Free What we Offer A fast-paced, friendly, and energetic work environment A chance to work with great people A wage consistent with one’s ability and experience Health Insurance, vacation pay and other company benefits Potential to grow into a Turf Equipment Technician with increase income options

Description

Position Summary The Food & Beverage Outlet Manager is responsible for the daily operation and overall success of assigned food and beverage outlets at Kingsmill Resort. This role ensures exceptional guest experiences, drives revenue, manages staff performance, and upholds the resort’s service, quality, and brand standards. The ideal candidate is a hands-on leader with strong hospitality instincts and a passion for elevated service in a resort setting. Key Responsibilities Oversee daily operations of assigned food and beverage outlets, ensuring smooth, efficient, and guest-focused service Maintain high standards of food quality, presentation, cleanliness, and safety Resolve guest concerns promptly and professionally to ensure satisfaction and loyalty Ensure compliance with all health, safety, and sanitation regulations Recruit, train, schedule, and supervise food and beverage staff Coach and motivate team members to deliver consistent, high-quality service Conduct performance evaluations and support employee development Foster a positive, professional, and service-driven work environment Monitor sales, labor costs, and operating expenses to meet budget goals Manage inventory, ordering, and cost controls for food, beverage, and supplies Analyze financial reports and implement strategies to increase profitability Assist in menu development, pricing, and promotions in collaboration with culinary leadership Work closely with Culinary, Events, and Resort Operations teams to ensure seamless guest experiences Support resort-wide events, banquets, and seasonal programming as needed Uphold Kingsmill Resort’s brand standards and luxury hospitality culture Manage hourly team members schedules and punches Qualifications Minimum of 2–4 years of food and beverage management experience, preferably in a resort, hotel, or upscale dining environment Strong leadership, communication, and organizational skills Proven ability to manage budgets, labor, and operational costs Knowledge of food safety, sanitation, and alcohol service regulations Flexible schedule, including evenings, weekends, and holidays · Ability to lift, push, pull or carry up to 40 pounds, to lift loaded food tray above shoulder · Ability to walk, stoop, kneel, crouch, reach, stand for 8-10 hours in a hot environment · Ability to bend at waist and perform repetitive hand and foot action with good hand/eye/foot coordination · Must possess excellent verbal and written communication skills · Ability to adapt to change, new situations, and changes in staffing and procedures · Strong knowledge of food, wine, liquor, beer and styles of service · Knowledge of pertinent health regulations and liquor laws · Possess Food Handler Certification within 30 days of hire · Possess TIPS certification within 30 days of hire · Ability to work days, nights, weekends, holidays

Description

Overview : To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts. Responsibilities: Maintain positive guest relations at all times. Follow all policy, procedures and service standards. Register guests while receiving and posting proper payment and finalizing guest accounts at checkout. Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines. Make, confirm, assist, and cancel reservations, including promoting and selling location activities. Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests. Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette. Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly. Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times. To conscientiously handle Lost and Found items following guidelines established by Kingsmill. Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized. Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards. Accurately follow cash handling procedures and secure bank at all times. Post charges to guest accounts for services and purchases. Balance all receipts and postings for work performed during shift at the end of shift. Perform other duties as assigned. Qualifications: Human relation skills - must be a people-person who thrives on public contact. Strong communication skills. General/Basic computer skills. Sales skills. Basic accounting skills. Ability to learn quickly and follow instructions accurately. Ability to prioritize tasks and move through them in an efficient manner. Ability to interact with diverse peoples and help resolve any issues. Ability to work quickly and thoroughly under pressure. Must be flexible and open to changes in procedures. Able to lift and carry up to 15 pounds. Standing for up to eight hours per shift. Requires bending, stretching and reaching throughout a shift up to 8 hours. Ability to work days, nights, weekends, holidays.