Hotel Zoe Fisherman's Wharf

Description

Position Overview: The Front Desk Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors. Must be flexible and available to work any day of the week. Key Responsibilities: Welcome guests, check them in, distribute room keys and explain the hotel's amenities. Maintain complete knowledge of hotel operations, scheduled daily activities, and room product. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Explain local amenities and attractions to guests. Ascertain callers' needs through open-ended questions. Obtain all designated information to book a reservation. Accommodate special requests and designate such in system following hotel SOP’s. Access guest history records to best service guests; maintain accurate information in guest history files. The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Always keep assigned bank secure. Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Input reservations Perform additional duties, as assigned. Required Skills: High levels of patience, tact, and diplomacy. Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines. Strong knowledge of Opera & Microsoft Outlook is a plus. Possess an eye for the smallest detail and maintain a keen sense of urgency. Ability to think clearly, remain calm, and resolve problems using good judgement. Communicate clearly, concisely, and openly. Written communication in a clear and concise manner. Exude high energy and demonstrate a knack for building rapport with guests and colleagues. Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs. Fluency in English both verbally and non-verbally, fluency in additional languages a plus. Ability to maintain confidentiality of guest information and pertinent Hotel data. Must be able to bend, stoop, squat and stretch to fulfill necessary tasks. Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis. Must be able to stand and exert well-paced mobility for up to 8 hours in length. Qualification Standards: College degree preferred. 1 to 2 years of previous experience in a similar position in a luxury hotel preferred. All colleagues must maintain a neat and well-groomed appearance. Due to the dynamic nature of the hospitality industry, the Front Desk Agent may be required to work varying schedules to reflect the business needs of the hotel, including but not limited to weekends and holidays. Wage Rate: $31.21 per hour About Hotel Zoe Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans. Full Time Hourly Benefits: Tiered Medical Plans- Cigna or Kaiser Plans include Chiropractic and Acupuncture Long Term Disability Tiered PPO Dental Plans Voluntary Supplemental Medical Plans Vision Paid Holidays Employee Assistance Program PTO and Sick Pay Flexible Spending Account (FSA) 401K Matching Program Life & AD&D Insurance Pre-Tax Commuter and Parking Benefits Discounts on off site parking Full Time Hourly Perks: EOS Employee Rates plus 50% off F&B and Retail Employee discounts in Pescatore Restaurant Employee Job Referral Program Employee Recognition Programs and Appreciation Events Discounts Work Safety Shoes Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.

Description

Position Overview: At Hotel Zoe, we believe the details make the difference. We are seeking a dedicated, detail-oriented Part-Time Room Attendant to join our Housekeeping team and help create a clean, comfortable, and memorable experience for every guest. As a Room Attendant, you will play an important role in bringing our guest rooms to life by ensuring each space is spotless, well-stocked, and thoughtfully prepared for arrival. From refreshing linens and replenishing amenities to maintaining the highest standards of cleanliness, your work will help make every guest feel welcomed and cared for. You will also collaborate with fellow team members and respond to guest requests with professionalism, warmth, and a genuine commitment to hospitality. *Part Time Position* *Must be flexible with scheduling Key Responsibilities : Maintain thorough knowledge of and comply with all departmental policies, service procedures, quality standards, and proper equipment use. Become familiar with hotel amenities, services, features, local attractions, and activities to assist guests and answer questions accurately. Maintain the cleanliness, sanitation, organization, and overall presentation of assigned guest rooms and work areas. Remove used towels and replace them with clean towels according to Hotel Zoe’s established room standards and layout. Thoroughly clean and sanitize bathrooms, including mirrors, vanities, sinks, toilets, showers, bathtubs, shower curtains, and floors. Remove soap residue, hair, dirt, and other debris, and empty trash containers. Replenish facial tissues, toilet paper, bathroom amenities, and other supplies according to established standards. Inspect bathrobes for cleanliness and condition, replacing any that are soiled or damaged. Remove used linens and laundry materials, make beds with fresh linens, and ensure each bed is properly presented. Clean closets and door tracks in check-out rooms, removing dust and debris. Ensure hangers, extra blankets, pillows, and luggage racks are properly placed. Inspect drawers, cabinets, and closets in check-out rooms for items left behind by departing guests and promptly report any found property according to hotel procedures. Check under beds, chairs, sofas, and other furniture for debris, ensuring all areas are clean and guest ready. Inspect furniture and room furnishings for stains, tears, damage, or maintenance concerns and report issues promptly to the appropriate supervisor. Respond to guest questions and requests courteously and professionally, coordinating with the appropriate department when additional assistance is needed. Dust and clean furniture, media equipment, decorative accessories, and other surfaces. Return furniture and accessories to their designated positions and report missing items. Communicate room status updates, maintenance concerns, lost-and-found items, and other important information to Housekeeping leadership. Work collaboratively with the Housekeeping team and other hotel departments to support efficient operations and exceptional guest satisfaction. Required Qualifications & Skills Strong listening and communication skills, with the ability to understand requests, assess situations, and respond appropriately. Excellent attention to detail and a commitment to completing assignments accurately and on time. A collaborative mindset and the ability to prioritize departmental goals while contributing positively to the team. The ability to maintain a professional, courteous, and service-focused attitude when interacting with guests and colleagues. The ability to follow instructions, manage assigned responsibilities, and work independently when needed. A commitment to protecting guest privacy and maintaining the confidentiality of guest information and hotel business. The ability to recognize and report cleanliness, maintenance, safety, and room-condition concerns promptly. Qualification Standards High school diploma or equivalent preferred. One to two years of experience in a similar housekeeping or Room Attendant position, preferably in a luxury or upscale hotel environment. A strong work ethic, reliability, and a genuine desire to provide excellent hospitality. A neat, professional, and well-groomed appearance consistent with Hotel Zoe’s established grooming standards. Willingness to learn hotel procedures, follow established cleanliness standards, and contribute to a positive team environment. Physical Requirements Ability to bend, stoop, squat, kneel, and stretch regularly to complete cleaning and room-preparation tasks. Ability to lift, push, and pull up to 25 pounds on a regular and continuing basis, with appropriate safe-lifting techniques. Ability to stand, walk, and remain mobile for extended periods, including shifts of up to eight hours. Ability to perform repetitive tasks and use hands and arms for cleaning, making beds, handling linens, and replenishing supplies. Sufficient visual acuity, hearing, and communication ability to perform essential job duties and identify cleanliness, maintenance, and safety concerns. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. Wage Rate: $32.75 per hour About Hotel Zoe Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans. Part Time Hourly Benefits: HealthSelect- Limited Medical Plan HealthSelect- Accidental Death & Dismemberment HealthSelect- Dental Plan HealthSelect- Short Term Disability Sick Pay PTO Accrual 8 Paid Holidays (Birthday included) Commuter Benefits Discounted Parking Part Time Hourly Perks: EOS Employee Rates plus 50% off F&B and Retail Employee discounts in Pescatore Restaurant Employee Job Referral Program Employee Recognition Programs and Appreciation Events Discounts on Offsite Parking and Work Safety Shoes Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.

Description

Position Overview: The Part Time Valet/Bellperson is an essential part of the Hotel Zoe guest experience, creating a warm and memorable welcome from the moment guests arrive. This position provides exceptional hospitality by greeting guests with genuine enthusiasm, assisting with luggage, safely parking and retrieving guest vehicles in the hotel garage, and offering personalized service to meet each guest’s needs. The ideal candidate is proactive, attentive, and passionate about exceeding expectations by anticipating guest needs, assisting guests with disabilities, providing helpful information about hotel amenities and operating hours, and ensuring every guest feels welcomed, valued, and appreciated throughout their stay. Through professionalism, teamwork, and commitment to outstanding service, the Valet/Bellperson helps create an exceptional and lasting impression of Hotel Zoe. *Part-Time Position *Hours and Shifts may vary Key Responsibilities Guest Welcome & Service: Greet guests upon arrival with a warm, friendly, and professional demeanor, creating a positive first impression and setting the tone for an exceptional stay. Luggage Assistance: Assist guests with loading, unloading, transporting, and delivering luggage and personal belongings with care and efficiency. Valet Parking: Safely park and retrieve guest vehicles in the hotel garage, following all established vehicle-handling, safety, and security procedures. Inspect vehicles for visible damage and promptly report any concerns or incidents to management. Guest Room Escort & Orientation: Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and available services. Guest Information & Recommendations: Provide accurate information regarding hotel facilities, operating hours, local attractions, transportation options, restaurants, and activities. Guest Requests: Respond promptly to guest requests, including delivering packages, amenities, and other items, as well as coordinating transportation and communicating service needs to the appropriate departments. Personalized Hospitality: Anticipate guest needs, provide attentive service to guests requiring additional assistance, and ensure all guests feel welcomed, valued, and supported. Problem Resolution: Address guest concerns courteously and professionally, taking appropriate action to resolve issues and escalating matters to management when necessary. Safety & Security: Protect guest belongings, maintain the security of vehicle keys and luggage, and follow all hotel safety, security, and operational procedures. Bell Desk & Equipment Maintenance: Maintain a clean, organized, and professional bell desk. Ensure luggage carts, vehicle keys, and other necessary equipment are properly maintained and readily accessible. Team Communication: Communicate effectively with Front Office, Housekeeping, Valet, and other hotel departments to ensure seamless guest service and timely follow-up on requests. Shift Reporting: Complete required shift reports, document relevant guest interactions or incidents, and provide thorough pass-downs to ensure smooth transitions between shifts. Professional Standards: Maintain a polished appearance, professional demeanor, and positive attitude while representing Hotel Zoe's service standards and hospitality values. Qualification Standards Must possess a valid driver’s license, maintain a clean driving record, and be proficient in operating both manual and automatic transmission vehicles. High school diploma or equivalent preferred. Previous hospitality, valet, bell services, or customer service experience preferred; a willingness to learn and a guest-first mindset are essential. Demonstrated ability to operate both manual and automatic transmission vehicles. Excellent verbal communication and interpersonal skills, with the ability to interact professionally with guests and colleagues. Friendly, approachable, service-oriented attitude with a strong commitment to guest satisfaction. Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment. Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities. Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest preferred. Ability to work collaboratively with multiple hotel departments. Flexibility to work varying shifts, including weekends and holidays, based on business needs. Physical Requirements Ability to regularly stand, walk, bend, reach, and move throughout the shift. Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds, with or without reasonable accommodation. Ability to safely maneuver luggage carts and assist guests with loading and unloading belongings. Ability to navigate hotel entrances, ramps, stairs, parking areas, and other property locations as required. Ability to work outdoors in varying weather conditions while assisting arriving and departing guests. Ability to safely enter, exit, park, and retrieve a variety of guest vehicles. Work Environment Work is performed throughout the hotel, including the entrance, lobby, bell desk, guest floors, garage, and designated vehicle loading and unloading areas. The position involves frequent interaction with guests, colleagues, vendors, and transportation providers. The work environment can be fast-paced, particularly during peak arrival and departure periods, special events, and high-occupancy dates. The role requires flexibility, teamwork, attention to safety, and a consistent commitment to delivering exceptional guest service. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. Wage Rate: $22.53 per hour About Hotel Zoe Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans. Part Time Hourly Benefits: HealthSelect- Limited Medical Plan HealthSelect- Accidental Death & Dismemberment HealthSelect- Dental Plan HealthSelect- Short Term Disability Sick Pay Paid Holidays Part Time Hourly Perks: EOS Employee Rates plus 50% off F&B and Retail Employee discounts in Pescatore Restaurant Employee Job Referral Program Employee Recognition Programs and Appreciation Events Discounts on Offsite Parking and Work Safety Shoes Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.

Description

Position Overview: The Overnight Valet/Bellperson is an essential part of the Hotel Zoe guest experience, creating a warm and memorable welcome from the moment guests arrive. This position provides exceptional hospitality by greeting guests with genuine enthusiasm, assisting with luggage, safely parking and retrieving guest vehicles in the hotel garage, and offering personalized service to meet each guest’s needs. The ideal candidate is proactive, attentive, and passionate about exceeding expectations by anticipating guest needs, assisting guests with disabilities, providing helpful information about hotel amenities and operating hours, and ensuring every guest feels welcomed, valued, and appreciated throughout their stay. Through professionalism, teamwork, and commitment to outstanding service, the Valet/Bellperson helps create an exceptional and lasting impression of Hotel Zoe. *Full-Time Position- OVERNIGHT *Hours 10:00pm to 6:00am Key Responsibilities Guest Welcome & Service: Greet guests upon arrival with a warm, friendly, and professional demeanor, creating a positive first impression and setting the tone for an exceptional stay. Luggage Assistance: Assist guests with loading, unloading, transporting, and delivering luggage and personal belongings with care and efficiency. Valet Parking: Safely park and retrieve guest vehicles in the hotel garage, following all established vehicle-handling, safety, and security procedures. Inspect vehicles for visible damage and promptly report any concerns or incidents to management. Guest Room Escort & Orientation: Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and available services. Guest Information & Recommendations: Provide accurate information regarding hotel facilities, operating hours, local attractions, transportation options, restaurants, and activities. Guest Requests: Respond promptly to guest requests, including delivering packages, amenities, and other items, as well as coordinating transportation and communicating service needs to the appropriate departments. Personalized Hospitality: Anticipate guest needs, provide attentive service to guests requiring additional assistance, and ensure all guests feel welcomed, valued, and supported. Problem Resolution: Address guest concerns courteously and professionally, taking appropriate action to resolve issues and escalating matters to management when necessary. Safety & Security: Protect guest belongings, maintain the security of vehicle keys and luggage, and follow all hotel safety, security, and operational procedures. Bell Desk & Equipment Maintenance: Maintain a clean, organized, and professional bell desk. Ensure luggage carts, vehicle keys, and other necessary equipment are properly maintained and readily accessible. Team Communication: Communicate effectively with Front Office, Housekeeping, Valet, and other hotel departments to ensure seamless guest service and timely follow-up on requests. Shift Reporting: Complete required shift reports, document relevant guest interactions or incidents, and provide thorough pass-downs to ensure smooth transitions between shifts. Professional Standards: Maintain a polished appearance, professional demeanor, and positive attitude while representing Hotel Zoe's service standards and hospitality values. Qualification Standards Must possess a valid driver’s license, maintain a clean driving record, and be proficient in operating both manual and automatic transmission vehicles. High school diploma or equivalent preferred. Previous hospitality, valet, bell services, or customer service experience preferred; a willingness to learn and a guest-first mindset are essential. Demonstrated ability to operate both manual and automatic transmission vehicles. Excellent verbal communication and interpersonal skills, with the ability to interact professionally with guests and colleagues. Friendly, approachable, service-oriented attitude with a strong commitment to guest satisfaction. Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment. Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities. Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest preferred. Ability to work collaboratively with multiple hotel departments. Flexibility to work varying shifts, including weekends and holidays, based on business needs. Physical Requirements Ability to regularly stand, walk, bend, reach, and move throughout the shift. Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds, with or without reasonable accommodation. Ability to safely maneuver luggage carts and assist guests with loading and unloading belongings. Ability to navigate hotel entrances, ramps, stairs, parking areas, and other property locations as required. Ability to work outdoors in varying weather conditions while assisting arriving and departing guests. Ability to safely enter, exit, park, and retrieve a variety of guest vehicles. Work Environment Work is performed throughout the hotel, including the entrance, lobby, bell desk, guest floors, garage, and designated vehicle loading and unloading areas. The position involves frequent interaction with guests, colleagues, vendors, and transportation providers. The work environment can be fast-paced, particularly during peak arrival and departure periods, special events, and high-occupancy dates. The role requires flexibility, teamwork, attention to safety, and a consistent commitment to delivering exceptional guest service. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. Wage Rate: $23.53 per hour About Hotel Zoe Inspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans. Full-Time Hourly Benefits: Tiered Medical Plans- Cigna or Kaiser Plans included Chiropractic & Acupuncture Long Term Disability Tiered PPO Dental Plans Voluntary Supplemental Medical Plans Vision Paid Holidays Employee Assistance Program PTO and Sick Pay Flexible Spending Account (FSA) 401K Matching Program Life & AD&D Insurance Pre-Tax Commuter and Parking Benefits Full Time Hourly Perks: EOS Employee Rates plus 50% off F&B and Retail Employee discounts in Pescatore Restaurant Employee Job Referral Program Employee Recognition Programs and Appreciation Events Discounts on Offsite Parking and Work Safety Shoes Important Notice: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.