Ditka's Grill

Description

Job Description: Job Summary Welcomes guests in the bar, serves guests and exceeds expectations with respect to food, beverage and service quality. Ensures the proper handling of Company funds in accordance with established policy and procedures, and complies with all federal, state, local and Company requirements with respect to safe, lawful alcohol beverage service. Key Performance Elements/Essential Functions • Greets guests, obtains orders and prepares all alcoholic beverages in compliance with all federal, state, local and Company requirements. • Follows all Company procedures relative to guest age verification. • Has a thorough understand of food and drink offerings, including specials, LTO’s, promotions, etc., and suggestively sells and answers relevant questions to assist guests in their selections. • Prepares and serves beverages adhering to all Company recipe and presentation standards. • Serves food selections following all Company guidelines. • Follows all established Company cash handling procedures. Prepares garnishes, drink mixes and other products on a timely basis, in accordance with Company standards and recipes. • Responsible for cleaning and maintenance of glassware, bar supplies, ice, and other products needed to ensure a smooth, efficient bar operation. • Alerts management if there is any suspicion that a guest is intoxicated and should be refused service for their safety and the safety of others. • Follows Responsible Service of Alcohol systems • Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, and any other important components as required. • Attempts to resolve all guest complaints, striving for a flawless recovery to build brand loyalty. Advises management of any guest complaint. • Acknowledge guests as they leave and invite them to come back to the restaurant. • Maintains established guidelines for all liquor, beer, wine, mixes and supplies in the bar. • Assists in the ongoing cleanliness and maintenance of all bar areas – Reports any deficiencies to management. • Ensures a harassment free environment through proper personal conduct. • Upholds safety and security standards at all times. • Completes assigned weekly cleaning projects. • Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Complete other job duties as assigned by the Manager on Duty. Key Competencies/Characteristics • Lives our Core Values & Disciplines. • Inspires cooperation and teamwork through positive attitude and enthusiasm. • Able to remain positive and calm under stressful conditions. • Strong commitment to serving others. • Able to speak clearly and listen attentively to guests/employees. • Attention to detail. • Ability to read and follow recipes. • Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. • Ability to show Self-Discipline in the work environment • Dependable, trustworthy. • Genuinely warm and sensitive/polite. • Exhibits neat, clean and professional image at all times. • Proficient in the use of basic computer technology, e.g., POS systems. Physical Requirements • Able to lift and carry 30-50 pounds several times per shift. • Must have sufficient mobility to move and/or operate in work area. Bending, turning, twisting upper body, reaching. • Must be able to stand and exert well-paced mobility for periods up to 4 hours. • This position requires work in hot environments both front of the house and in the back of the house for a restaurant. Additional Information • Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages, e.g., ServSafe Certifications. • Ability to understand dangers of chemical use and must follow all OSHA related MSDS (now MSD) information as written • Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work. Experience Requirements • Minimum 1 year experience working as bartender in a full service concept. • Complete understanding of the proper service of alcohol as dictated by the applicable federal, state, and local regulations • Experience with dealing with customers in a food service environment

Description

Job Description: Job Summary Cheerfully greets and seats all Guests in a friendly manner and assists in maintaining the overall Guest flow of the restaurant. Addresses Guests on their entrance and departure in a manner such that will feel welcome and want to return. Key Performance Elements/Essential Functions • Opens door for Guests as they arrive and depart. • Warmly greets and seats Guests as they enter the restaurant, accommodating any special needs (boosters, disabilities). • Manages Guests’ expectations when there is a wait. • Handles incoming calls courteously and efficiently, following established guidelines. • Acknowledge Guests as they leave and invite them to come back to the restaurant. • Performs other functions as time permits and as necessary including, but not limited to, rolling silverware, running food to tables, bussing tables, inspecting restrooms and building exterior, etc. • Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc. • Attempts to resolve all Guest complaints, striving for a flawless recovery to build brand loyalty. Advises management IMMEDIATELY of any Guest complaint • Ensures a harassment free environment through proper personal conduct. • Upholds safety and security standards at all times. • Assists in the ongoing cleanliness and maintenance of all Greeter areas – Reports any deficiencies to management. • Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Greeter area – report any deficiencies to management. • Completes assigned weekly cleaning projects. • Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Complete other job duties as assigned by the Manager. Key Competencies/Characteristics • Lives our Core Values & Disciplines. • Friendly, easy going and pleasant/smiles easily. • Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. • Self-Disciplined. • Able to remain positive and calm under stressful conditions. • Strong commitment to serving others. • Dependable, trustworthy. • Willing to extend themselves to the Guests they serve – Hospitable. • Genuinely warm and sensitive/polite. • Exhibits neat, clean and professional image at all times. Physical Requirements • Able to lift and carry up to 15 pounds • Able to stand and exert well-paced mobility for up to 5 hours at a time. • Able to speak clearly and listen attentively to Guests/employees. • Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages. Additional Information • Extreme environmental demands on front of house people are few. The majority of work takes place indoors in climate controlled areas. • The only chemicals involved are those of the cleaning kind. Training is given as to the appropriate use of these chemicals. • During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations. • Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work. Experience Requirements • Minimum 6 months experience working in a hospitality, retail, or customer service role

Description

Job Description: Job Summary Maintains a clean and sanitary working environment. Maintains product presentations, product quality, and cook time standards. Prepares and serves all items according to the Company’s recipes, plate presentations, and specifications. Key Performance Elements/Essential Functions • Cleans and sanitizes the work area before, during, and after shift. • Practices sanitary and safe food handling at all times. • Sets up work station for maximum productivity and efficiency consistent with company guidelines • Prepares all food according to the Company’s recipes, plate presentations, and specifications. • Enforces all cost control requirements within his/her control. • Adheres to all food cost control systems – ‘NO TICKET, NO FOOD , proper portions and discussion with management about product out of date • Prioritize tasks to maximize use of time. • Date, label, and rotate all products as prescribed. • Assists in the cleanliness, maintenance, and organization of all back-of-house storage areas. • Completes all assigned prep work within assigned timelines (if applicable). • Completes assigned daily and weekly cleaning projects. • Ensures a harassment free environment through proper personal conduct. • Upholds safety and security standards at all times. • Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Complete other job duties as assigned by the Manager. Key Competencies/Characteristics • Follows all personal behavior guidelines as outlined in the Employee Handbook • Ability to read and understand recipes and procedures for the proper preparation of all food items. • Capable of using knives, slicing equipment, and other food preparation equipment safely. • Able to respond in emergency situations to avoid imminent dangers to self and others. • Inspires cooperation and teamwork through positive attitude, and enthusiasm. • Able to remain positive and calm under stressful conditions. • Dependable, trustworthy • Exhibits neat, clean and professional image at all times. Physical Requirements • Able to lift and carry 30-50 pounds several times per shift. • Must have sufficient mobility to move and/or operate in work area. Bending, turning, twisting upper body, reaching for up to x amount of times per day. • Must be able to stand and exert well-paced mobility for periods up to 4 hours. • This position requires work in hot environments both front of the house and in the back of the house for a restaurant Additional Information • Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages, e.g., ServSafe Certifications. • Ability to understand dangers of chemical use and must follow all OSHA related MSDS (now MSD) information as written • Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work. Experience Requirements • Minimum 3 year experience working as Line Cook in a similar restaurant concept. • Preferred ability to speak and understand English and Spanish at a conversation level, as well as reading and understanding recipes written in English • Ability to perform the tasks as described above • Additional culinary education preferred

Description

Job Description: Job Summary Working within a designated station, manages each assigned guest’s dining experience from the time they are seated until they depart. Through his/her attitude, attentiveness and demeanor, the server ensures that each and every guest’s experience is pleasant with their expectations being met or exceeded. In a server-banking situation, this position must ensure the proper handling of company funds in accordance with established policy and procedures, and complies with all federal, state, local and Company requirements with respect to safe, lawful alcohol beverage service. Key Performance Elements/Essential Functions • Warmly greets guests after seating, within the established company standard. • Having a thorough understanding of Steps of Service, serve guests per established standards. • Working in a team environment, assist other servers/team members as needed • Must be able to participate in team service • Has a thorough understand of food and drink offerings, including specials, limited time offerings, promotions and any other food related offerings of the company., • Suggestive selling is an important part of this position. To accomplish this you must be able to answer relevant questions to assist guests in their selections. • Must follow all company procedures relative to guest age verification for alcohol sales. • Is the final ‘check’, ensuring all food and beverages prepared are correct and meet company quality and presentation standards – If there are any deviations from the standard, this position is responsible for notifying management. Follows all established Company cash handling procedures. • Completes any pre-shift, ‘running’ shift, and post shift set-up, prep, cleaning and stocking as outlined, and in accordance with established company standards. • Alerts management immediately if there is any suspicion that a guest is intoxicated and should be refused service for their safety and the safety of others. • Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs and all information provided by the company for reference. • Guest complaint resolution expert. Any issue causing further issues must be brought to the attention of the manager on duty. • Acknowledge guests as they leave and invite them to come back to the restaurant. • Assists in the ongoing cleanliness and maintenance of all dining/service areas – reports any deficiencies to management. • Ensures a harassment free environment through proper personal conduct. • Upholds safety and security standards at all times. • Completes assigned daily/weekly cleaning projects • Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. • Complete other job duties as assigned by the Manager. Key Competencies/Characteristics • Friendly, easy going and pleasant • Inspires cooperation and teamwork through positive attitude and enthusiasm. • Able to remain positive and calm under stressful conditions. • Strong commitment to serving others. • Willing to extend themselves to the guests they serve – Hospitality • Genuinely warm and sensitive/polite. • Exhibits neat, clean and professional image at all times. Physical Requirements • Able to lift and carry trays of food weighing up to 30 pounds from kitchen to dining room multiple times per shift. • Must have the ability to move and/or operate in the work area includes stooping, twisting upper body, grasping and handling small, heavy objects (plates, silverware, glassware). • Able to speak clearly and listen attentively to guests • Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages. Additional Information • During a typical shift a front of the house team member will have intense guest contact and be involved in stressful situations. • Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work. Experience Requirements Required • Minimum 1 year experience working as a food server in a full service restaurant concept or to have worked in the full service restaurant business in any capacity • Food Safety and BASSET Certification • Ability to demonstrate an ability to focus on the needs of a guest • Ability to use POS systems preferred • A leadership role of any sort in the restaurant industry preferred