BM Bi-Folding Doors

• Front of House & Sales Support Executive Middlesbrough, GB

  Employment

  FULL TIME

  Posted

  Aug 18, 2026

  Recruiting platform

  publisher_declared

  Employer

  BM Bi-Folding Doors

  Description

  The Company BM Bi-Folding Doors is a specialist manufacturer and installer of bespoke aluminium bi-folding doors, sliding doors, internal doors, windows and glazing systems. We work with homeowners and trade customers across the UK, delivering made-to-measure products backed by customer service, technical expertise and fast turnaround times. We’re looking for a professional, confident and customer-focused individual to become the face and voice of the business at our Middlesbrough HQ showroom. The Role The Front of House & Sales Support Executive is a hybrid role combining front-of-house showroom responsibilities, customer service, inbound lead qualification and sales support. You’ll be the first impression of BM Bi-Folding Doors — both in person and over the phone. This is not a hard sales role or cold-calling position. It’s a customer experience and inbound qualification role, designed to improve service levels, sales efficiency and conversion rates. You’ll welcome showroom visitors, answer incoming calls, qualify new enquiries and make sure customers reach the right senior sales consultant with the right information captured in advance. The role is ideal for someone who is: Professional and presentable Naturally organised Great with people Comfortable asking qualifying questions Confident handling inbound enquiries Key Responsibilities Front of house & showroom experience Welcome homeowners, trade customers and suppliers into the showroom Create a professional, warm and premium first impression Keep the reception area organised and presentable Offer refreshments and look after the visitor experience Coordinate appointments and showroom traffic Telephone handling & customer service Answer inbound calls professionally and confidently Handle general customer enquiries Direct calls to the right person Gather high-level information before passing enquiries to senior sales consultants Inbound lead qualification You’ll qualify inbound enquiries from the website and email, over the telephone, and from walk-in showroom visitors — asking structured questions around product type, project scope, timescales and budget expectations. You’ll also: Capture accurate notes in our Monday.com CRM Make sure enquiries are correctly assigned and prioritised Sales support Assist with appointment booking Support follow-up scheduling Help create smooth handovers from qualification to senior sales consultation Support customer follow-up and feedback collection where required Skills & Experience Essential Previous experience in one or more of: reception, front-of-house, customer service, sales support or inbound sales. You’ll also need: Excellent face-to-face and telephone communication Confident and professional presentation Strong organisational skills Attention to detail Confidence using CRM and basic admin systems A positive, proactive and customer-focused attitude Desirable Experience within home improvement, interiors, showroom retail or bespoke products Experience qualifying sales enquiries Monday.com or similar CRM experience Personal Attributes We’re looking for someone who is: Friendly and approachable Professional and polished Calm under pressure Naturally organised Confident speaking with customers Commercially aware without being pushy Comfortable multitasking in a busy showroom environment Working Environment Monday to Friday, 9:00am to 5:00pm Full-time, on-site Location:BM Bi-Folding Doors HQ ShowroomMaxwell Road, Skippers Lane Industrial EstateMiddlesbrough, TS3 8TE Why Join BM? Join a growing and ambitious business Work within a modern showroom environment Be part of a professional sales and customer experience team Work with premium bespoke products Opportunity to develop into wider sales or customer experience roles over time

  View job posting ↗

  Directly observed · confirmed Oct 27, 2026, 6:02 AM UTC

  Observed via

  https://www.bmbifoldingdoors.co.uk/careers/front-of-house-sales-support-executive/

  First observed

  Aug 18, 2026, 12:00 AM UTC

  Read from

  https://www.bmbifoldingdoors.co.uk

  All published fields

  Source URL

  https://www.bmbifoldingdoors.co.uk/careers/front-of-house-sales-support-executive/

  Title

  Front of House & Sales Support Executive

  Posted

  2026-08-18

  Description

  The Company BM Bi-Folding Doors is a specialist manufacturer and installer of bespoke aluminium bi-folding doors, sliding doors, internal doors, windows and glazing systems. We work with homeowners and trade customers across the UK, delivering made-to-measure products backed by customer service, technical expertise and fast turnaround times. We’re looking for a professional, confident and customer-focused individual to become the face and voice of the business at our Middlesbrough HQ showroom. The Role The Front of House & Sales Support Executive is a hybrid role combining front-of-house showroom responsibilities, customer service, inbound lead qualification and sales support. You’ll be the first impression of BM Bi-Folding Doors — both in person and over the phone. This is not a hard sales role or cold-calling position. It’s a customer experience and inbound qualification role, designed to improve service levels, sales efficiency and conversion rates. You’ll welcome showroom visitors, answer incoming calls, qualify new enquiries and make sure customers reach the right senior sales consultant with the right information captured in advance. The role is ideal for someone who is: Professional and presentable Naturally organised Great with people Comfortable asking qualifying questions Confident handling inbound enquiries Key Responsibilities Front of house & showroom experience Welcome homeowners, trade customers and suppliers into the showroom Create a professional, warm and premium first impression Keep the reception area organised and presentable Offer refreshments and look after the visitor experience Coordinate appointments and showroom traffic Telephone handling & customer service Answer inbound calls professionally and confidently Handle general customer enquiries Direct calls to the right person Gather high-level information before passing enquiries to senior sales consultants Inbound lead qualification You’ll qualify inbound enquiries from the website and email, over the telephone, and from walk-in showroom visitors — asking structured questions around product type, project scope, timescales and budget expectations. You’ll also: Capture accurate notes in our Monday.com CRM Make sure enquiries are correctly assigned and prioritised Sales support Assist with appointment booking Support follow-up scheduling Help create smooth handovers from qualification to senior sales consultation Support customer follow-up and feedback collection where required Skills & Experience Essential Previous experience in one or more of: reception, front-of-house, customer service, sales support or inbound sales. You’ll also need: Excellent face-to-face and telephone communication Confident and professional presentation Strong organisational skills Attention to detail Confidence using CRM and basic admin systems A positive, proactive and customer-focused attitude Desirable Experience within home improvement, interiors, showroom retail or bespoke products Experience qualifying sales enquiries Monday.com or similar CRM experience Personal Attributes We’re looking for someone who is: Friendly and approachable Professional and polished Calm under pressure Naturally organised Confident speaking with customers Commercially aware without being pushy Comfortable multitasking in a busy showroom environment Working Environment Monday to Friday, 9:00am to 5:00pm Full-time, on-site Location:BM Bi-Folding Doors HQ ShowroomMaxwell Road, Skippers Lane Industrial EstateMiddlesbrough, TS3 8TE Why Join BM? Join a growing and ambitious business Work within a modern showroom environment Be part of a professional sales and customer experience team Work with premium bespoke products Opportunity to develop into wider sales or customer experience roles over time

  Direct Apply

  Yes

  Job Location

  • Address

    Postal Code

    TS3 8TE

    Street Address

    Maxwell Road, Skippers Lane Industrial Estate

    Address Country

    GB

    Address Locality

    Middlesbrough

  Employment Type

  FULL_TIME

  Recruiting platform

  publisher_declared

  Hiring Organization

  Source URL

  https://www.bmbifoldingdoors.co.uk/

  Name

  BM Bi-Folding Doors

• Group Marketing Manager Middlesbrough, GB

  Employment

  FULL TIME

  Posted

  Aug 18, 2026

  Recruiting platform

  publisher_declared

  Employer

  BM Bi-Folding Doors

  Description

  The Company BM Bi-Folding Doors is a specialist manufacturer and installer of bespoke aluminium bi-folding doors, sliding doors, internal doors, windows and glazing systems. The wider Group includes BM Bi-Folding Doors, Alu Elite, BM Elite, Fast Doors, BM Hardware and BM Trade Hub, alongside sister companies Luxury Garden Rooms and Fleur & Mae. The Group Marketing Manager is a new role, created to bring greater structure, consistency and momentum to marketing activity across the businesses. The Role You’ll become the central point for marketing across the Group, reporting directly to the Managing Director. This is a hands-on marketing role for someone who enjoys making things happen. You won’t be joining a large marketing department or simply managing agencies — you’ll be responsible for turning ideas and commercial priorities into organised plans, campaigns, content, website activity, sales collateral and lead generation. Typical activity includes writing website content, liaising with designers, planning and executing email campaigns, coordinating website updates, creating sales collateral and working with external specialists on lead-generation campaigns. Internal and external design, development and specialist marketing resources are available — your job is to join the dots and get things delivered. Most of the role will initially focus on the core BM brands, with lighter ad-hoc support for sister companies where required. Key Responsibilities Marketing planning & coordination Become the central point of coordination for Group marketing activity Develop and maintain marketing plans and calendars across the core brands Translate commercial priorities from the Managing Director into practical marketing activity Prioritise campaigns, projects and resources alongside management Coordinate internal teams, designers, developers, agencies and specialist subcontractors Keep projects moving from idea to delivery, with clear visibility of what’s planned, in progress and complete Content & campaigns Personally create high-quality marketing content Develop campaign concepts and turn them into practical plans Maintain content calendars Use AI and modern marketing tools to improve quality, speed and output Brief designers and creative resources You’ll write and edit website content, landing pages, email campaigns, social media content, blogs and guides, brochures, presentations and sales collateral. Website & digital marketing Take ownership of website content across core Group brands Make routine CMS updates and work with developers on larger improvements Coordinate SEO activity Support website UX and conversion improvements Work with external specialists on PPC, paid social and digital acquisition Review performance and identify where investment could improve results Lead generation & sales support Work closely with Sales and management Support campaigns targeting homeowners and trade customers Support trade marketing development Develop sales-support materials Support proposition, USP and competitor positioning Make sure marketing activity supports wider commercial objectives Email, CRM & customer marketing Plan and deliver email marketing activity Develop nurture and remarketing campaigns Improve communication throughout the customer journey Support customer feedback and exit-survey activity, using insight to inform future marketing Social media & brand Coordinate social media activity, personally managing content where appropriate Work with external support where required Maintain consistency of tone, messaging and visual identity — while each brand keeps an appropriate identity of its own Coordinate creative briefs and improve overall Group presentation Agencies & external resource Work collaboratively with designers, developers, agencies and specialists — treating them as an extension of the internal marketing function Create clear briefs, coordinate deadlines, and manage feedback and delivery Identify where additional specialist resource may be required Skills & Experience Essential Previous hands-on marketing experience Broad understanding of digital marketing and lead generation Strong copywriting and content creation skills Experience planning and delivering campaigns Ability to coordinate multiple projects simultaneously Experience working with designers, developers or external specialists Strong organisational and project management skills Commercial awareness Confidence using AI and modern marketing tools Ability to take ownership and work independently Strong written and verbal communication Desirable Home improvement, construction, interiors or related industry experience eCommerce or commercially focused digital-business experience Multi-brand experience B2C and B2B marketing experience CMS experience Working knowledge of SEO, PPC and paid social Email marketing and automation experience Basic CRM and marketing attribution knowledge Personal Attributes A doer — enjoys getting work live rather than endlessly discussing it Highly organised — keeps multiple brands, campaigns and stakeholders moving Creative — turns commercial objectives into engaging content and campaigns Commercially minded — understands marketing exists to support growth Resourceful — doesn’t need a large internal team to get things done Collaborative — comfortable working with Sales, management, developers, designers and external specialists Curious — interested in new channels, tools and ways of working AI-native — actively looks for ways AI can improve productivity and quality Career Development This is BM’s first dedicated Group marketing hire. You’ll have the opportunity to shape how the Group marketing function develops — and as the Group grows, there’s potential for the role to grow with it, including helping to build and shape a wider internal marketing team. The role may be particularly attractive to an ambitious Marketing Executive or Senior Marketing Executive looking to move into their first Marketing Manager position. Working Environment Full-time, based at BM’s Middlesbrough HQ Reporting directly to the Managing Director Working closely with Sales, management and external marketing specialists Supporting multiple brands and businesses across the wider Group Why Join BM? Take ownership of marketing across a growing portfolio of brands Become the first dedicated marketing hire within the Group Work directly with the Managing Director and wider management team Have genuine influence over how the Group’s marketing develops Work across B2B and B2C audiences Gain exposure to multiple brands, websites and commercial models Access external creative, development and specialist resources Help build the foundations of a future Group marketing function

  View job posting ↗

  Directly observed · confirmed Oct 27, 2026, 6:02 AM UTC

  Observed via

  https://www.bmbifoldingdoors.co.uk/careers/group-marketing-manager/

  First observed

  Aug 18, 2026, 12:00 AM UTC

  Read from

  https://www.bmbifoldingdoors.co.uk

  All published fields

  Source URL

  https://www.bmbifoldingdoors.co.uk/careers/group-marketing-manager/

  Title

  Group Marketing Manager

  Posted

  2026-08-18

  Description

  The Company BM Bi-Folding Doors is a specialist manufacturer and installer of bespoke aluminium bi-folding doors, sliding doors, internal doors, windows and glazing systems. The wider Group includes BM Bi-Folding Doors, Alu Elite, BM Elite, Fast Doors, BM Hardware and BM Trade Hub, alongside sister companies Luxury Garden Rooms and Fleur & Mae. The Group Marketing Manager is a new role, created to bring greater structure, consistency and momentum to marketing activity across the businesses. The Role You’ll become the central point for marketing across the Group, reporting directly to the Managing Director. This is a hands-on marketing role for someone who enjoys making things happen. You won’t be joining a large marketing department or simply managing agencies — you’ll be responsible for turning ideas and commercial priorities into organised plans, campaigns, content, website activity, sales collateral and lead generation. Typical activity includes writing website content, liaising with designers, planning and executing email campaigns, coordinating website updates, creating sales collateral and working with external specialists on lead-generation campaigns. Internal and external design, development and specialist marketing resources are available — your job is to join the dots and get things delivered. Most of the role will initially focus on the core BM brands, with lighter ad-hoc support for sister companies where required. Key Responsibilities Marketing planning & coordination Become the central point of coordination for Group marketing activity Develop and maintain marketing plans and calendars across the core brands Translate commercial priorities from the Managing Director into practical marketing activity Prioritise campaigns, projects and resources alongside management Coordinate internal teams, designers, developers, agencies and specialist subcontractors Keep projects moving from idea to delivery, with clear visibility of what’s planned, in progress and complete Content & campaigns Personally create high-quality marketing content Develop campaign concepts and turn them into practical plans Maintain content calendars Use AI and modern marketing tools to improve quality, speed and output Brief designers and creative resources You’ll write and edit website content, landing pages, email campaigns, social media content, blogs and guides, brochures, presentations and sales collateral. Website & digital marketing Take ownership of website content across core Group brands Make routine CMS updates and work with developers on larger improvements Coordinate SEO activity Support website UX and conversion improvements Work with external specialists on PPC, paid social and digital acquisition Review performance and identify where investment could improve results Lead generation & sales support Work closely with Sales and management Support campaigns targeting homeowners and trade customers Support trade marketing development Develop sales-support materials Support proposition, USP and competitor positioning Make sure marketing activity supports wider commercial objectives Email, CRM & customer marketing Plan and deliver email marketing activity Develop nurture and remarketing campaigns Improve communication throughout the customer journey Support customer feedback and exit-survey activity, using insight to inform future marketing Social media & brand Coordinate social media activity, personally managing content where appropriate Work with external support where required Maintain consistency of tone, messaging and visual identity — while each brand keeps an appropriate identity of its own Coordinate creative briefs and improve overall Group presentation Agencies & external resource Work collaboratively with designers, developers, agencies and specialists — treating them as an extension of the internal marketing function Create clear briefs, coordinate deadlines, and manage feedback and delivery Identify where additional specialist resource may be required Skills & Experience Essential Previous hands-on marketing experience Broad understanding of digital marketing and lead generation Strong copywriting and content creation skills Experience planning and delivering campaigns Ability to coordinate multiple projects simultaneously Experience working with designers, developers or external specialists Strong organisational and project management skills Commercial awareness Confidence using AI and modern marketing tools Ability to take ownership and work independently Strong written and verbal communication Desirable Home improvement, construction, interiors or related industry experience eCommerce or commercially focused digital-business experience Multi-brand experience B2C and B2B marketing experience CMS experience Working knowledge of SEO, PPC and paid social Email marketing and automation experience Basic CRM and marketing attribution knowledge Personal Attributes A doer — enjoys getting work live rather than endlessly discussing it Highly organised — keeps multiple brands, campaigns and stakeholders moving Creative — turns commercial objectives into engaging content and campaigns Commercially minded — understands marketing exists to support growth Resourceful — doesn’t need a large internal team to get things done Collaborative — comfortable working with Sales, management, developers, designers and external specialists Curious — interested in new channels, tools and ways of working AI-native — actively looks for ways AI can improve productivity and quality Career Development This is BM’s first dedicated Group marketing hire. You’ll have the opportunity to shape how the Group marketing function develops — and as the Group grows, there’s potential for the role to grow with it, including helping to build and shape a wider internal marketing team. The role may be particularly attractive to an ambitious Marketing Executive or Senior Marketing Executive looking to move into their first Marketing Manager position. Working Environment Full-time, based at BM’s Middlesbrough HQ Reporting directly to the Managing Director Working closely with Sales, management and external marketing specialists Supporting multiple brands and businesses across the wider Group Why Join BM? Take ownership of marketing across a growing portfolio of brands Become the first dedicated marketing hire within the Group Work directly with the Managing Director and wider management team Have genuine influence over how the Group’s marketing develops Work across B2B and B2C audiences Gain exposure to multiple brands, websites and commercial models Access external creative, development and specialist resources Help build the foundations of a future Group marketing function

  Direct Apply

  Yes

  Job Location

  • Address

    Postal Code

    TS3 8TE

    Street Address

    Maxwell Road, Skippers Lane Industrial Estate

    Address Country

    GB

    Address Locality

    Middlesbrough

  Employment Type

  FULL_TIME

  Recruiting platform

  publisher_declared

  Hiring Organization

  Source URL

  https://www.bmbifoldingdoors.co.uk/

  Name

  BM Bi-Folding Doors

• Order Processor Middlesbrough, GB

  Employment

  FULL TIME

  Posted

  Oct 2, 2026

  Recruiting platform

  publisher_declared

  Employer

  BM Bi-Folding Doors

  Description

  The Company BM Bi-Folding Doors is a fast-growing specialist manufacturer and installer of bespoke aluminium bifolding doors, sliding doors, internal doors, windows and glazing systems. We work with both homeowners and trade customers, delivering high-quality, made-to-measure products backed by strong service, technical expertise and industry knowledge. Due to continued growth, we are looking to recruit an Order Processor to strengthen the link between our Sales and Manufacturing teams, improve consistency and give our salespeople more time to focus on what they do best: selling. The Role The Order Processor is a key support role sitting between Sales and Manufacturing. Once a customer has committed to an order and the required contract, deposit and/or survey information is available, you will take the information supplied by the sales and surveying teams and ensure the order is accurate, complete and ready to progress into manufacture. You’ll work with detailed specifications covering bespoke aluminium doors, windows and associated products, using BM’s specialist fabrication software to turn sales and survey information into correctly processed orders. Accuracy is critical. A small error in a measurement, configuration, colour, glazing specification or hardware selection can result in an incorrectly manufactured bespoke product and a costly remake. You’ll therefore act as an important internal quality-control checkpoint, identifying missing information, inconsistencies and potential errors before an order reaches production. This is predominantly an internally focused role. The salesperson retains ownership of the customer relationship, while you take responsibility for ensuring the technical and operational handover into manufacturing is accurate and complete. Key Responsibilities Order processing Process confirmed orders following contract acceptance, deposit and/or completion of survey Translate sales contracts, survey information and technical specifications into production-ready orders Input and process orders using specialist fabrication software Ensure orders are processed accurately and efficiently before being released into manufacture Maintain clear and accurate order documentation Manage multiple live orders at different stages of processing Ensure completed orders are handed over correctly to Manufacturing and Operations Technical checking & quality control Review order details thoroughly before manufacture Check measurements, configurations, colours, glazing specifications, thresholds, cills, handles, hardware and other product options Read and interpret technical drawings and survey information Ensure products and configurations are technically suitable for manufacture Identify missing, conflicting or unclear information Spot potential errors before they become manufacturing problems Identify obvious pricing or specification discrepancies that may require further investigation Ensure the correct information and documentation is present before an order progresses Sales support Remove processing and administrative workload from the sales team, allowing them to spend more time with customers and prospects Work closely with sales consultants to resolve incomplete or unclear order information Provide technical and processing support where required Challenge inaccuracies professionally and confidently Help establish a consistent order-processing standard across the entire sales team Ensure sales-to-production handovers are complete and accurate Manufacturing & operational coordination Act as an important link between Sales and Manufacturing Liaise with manufacturing colleagues regarding specifications, technical queries and order requirements Work with suppliers where required to confirm product or component information Resolve processing queries before orders reach production Support a smooth and efficient flow of work from confirmed sale through to manufacture and operational handover Escalate potential problems early rather than allowing them to progress through the manufacturing process Systems & Software The role will involve regular use of BM’s internal systems, including: V6 Smart Product, for fabrication and order processing Logical, for shaped window fabrication Monday.com, for internal sales and order information Email and other internal business systems Previous experience with these specific systems is advantageous but not essential. Product and system training will be provided. Skills & Experience Essential Previous experience within order processing, technical administration, manufacturing, estimating, fabrication or a similar detail-focused role Excellent attention to detail and a strong accuracy-first mindset Comfortable working with measurements, specifications and technical information Ability to read and interpret drawings and detailed order information Strong organisational skills Ability to manage multiple orders and priorities Confident using computer-based systems Strong problem-solving skills Comfortable identifying and challenging incorrect or incomplete information Clear and professional internal communication skills Desirable Previous experience within the window, door or wider fenestration industry Experience with aluminium windows and doors Experience within manufacturing, construction or home improvement Previous use of fabrication or specialist order-processing software Experience with V6 Smart Product, Logical or similar fenestration software Understanding of window and door configurations, glazing, hardware and associated components Personal Attributes We’re looking for someone who is: Detail obsessed: you naturally notice when something doesn’t look right Methodical: you like following a process and completing things properly Organised: you’re comfortable managing multiple jobs without losing track of the detail Calm under pressure: you don’t sacrifice accuracy when things get busy A problem solver: when something doesn’t make sense, you investigate it Confident: you’re comfortable challenging information supplied by others when you believe something may be wrong Accountable: you take pride in the quality and accuracy of your work Technically curious: you enjoy learning how products are designed, configured and manufactured Working Environment Monday to Friday, 9:00am to 5:00pm Full-time, based on-site at our Middlesbrough HQ showroom Location: BM Bi-Folding Doors HQ Showroom Maxwell Road, Skippers Lane Industrial Estate Middlesbrough, TS3 8TE Why Join BM? Join a growing and ambitious business Work within a modern showroom environment Be part of a professionalising sales and customer experience team Work with premium bespoke products Opportunity to grow into wider sales or customer experience roles over time

  View job posting ↗

  Directly observed · confirmed Oct 27, 2026, 6:02 AM UTC

  Observed via

  https://www.bmbifoldingdoors.co.uk/careers/order-processor/

  First observed

  Oct 2, 2026, 12:00 AM UTC

  Read from

  https://www.bmbifoldingdoors.co.uk

  All published fields

  Source URL

  https://www.bmbifoldingdoors.co.uk/careers/order-processor/

  Title

  Order Processor

  Posted

  2026-10-02

  Description

  The Company BM Bi-Folding Doors is a fast-growing specialist manufacturer and installer of bespoke aluminium bifolding doors, sliding doors, internal doors, windows and glazing systems. We work with both homeowners and trade customers, delivering high-quality, made-to-measure products backed by strong service, technical expertise and industry knowledge. Due to continued growth, we are looking to recruit an Order Processor to strengthen the link between our Sales and Manufacturing teams, improve consistency and give our salespeople more time to focus on what they do best: selling. The Role The Order Processor is a key support role sitting between Sales and Manufacturing. Once a customer has committed to an order and the required contract, deposit and/or survey information is available, you will take the information supplied by the sales and surveying teams and ensure the order is accurate, complete and ready to progress into manufacture. You’ll work with detailed specifications covering bespoke aluminium doors, windows and associated products, using BM’s specialist fabrication software to turn sales and survey information into correctly processed orders. Accuracy is critical. A small error in a measurement, configuration, colour, glazing specification or hardware selection can result in an incorrectly manufactured bespoke product and a costly remake. You’ll therefore act as an important internal quality-control checkpoint, identifying missing information, inconsistencies and potential errors before an order reaches production. This is predominantly an internally focused role. The salesperson retains ownership of the customer relationship, while you take responsibility for ensuring the technical and operational handover into manufacturing is accurate and complete. Key Responsibilities Order processing Process confirmed orders following contract acceptance, deposit and/or completion of survey Translate sales contracts, survey information and technical specifications into production-ready orders Input and process orders using specialist fabrication software Ensure orders are processed accurately and efficiently before being released into manufacture Maintain clear and accurate order documentation Manage multiple live orders at different stages of processing Ensure completed orders are handed over correctly to Manufacturing and Operations Technical checking & quality control Review order details thoroughly before manufacture Check measurements, configurations, colours, glazing specifications, thresholds, cills, handles, hardware and other product options Read and interpret technical drawings and survey information Ensure products and configurations are technically suitable for manufacture Identify missing, conflicting or unclear information Spot potential errors before they become manufacturing problems Identify obvious pricing or specification discrepancies that may require further investigation Ensure the correct information and documentation is present before an order progresses Sales support Remove processing and administrative workload from the sales team, allowing them to spend more time with customers and prospects Work closely with sales consultants to resolve incomplete or unclear order information Provide technical and processing support where required Challenge inaccuracies professionally and confidently Help establish a consistent order-processing standard across the entire sales team Ensure sales-to-production handovers are complete and accurate Manufacturing & operational coordination Act as an important link between Sales and Manufacturing Liaise with manufacturing colleagues regarding specifications, technical queries and order requirements Work with suppliers where required to confirm product or component information Resolve processing queries before orders reach production Support a smooth and efficient flow of work from confirmed sale through to manufacture and operational handover Escalate potential problems early rather than allowing them to progress through the manufacturing process Systems & Software The role will involve regular use of BM’s internal systems, including: V6 Smart Product, for fabrication and order processing Logical, for shaped window fabrication Monday.com, for internal sales and order information Email and other internal business systems Previous experience with these specific systems is advantageous but not essential. Product and system training will be provided. Skills & Experience Essential Previous experience within order processing, technical administration, manufacturing, estimating, fabrication or a similar detail-focused role Excellent attention to detail and a strong accuracy-first mindset Comfortable working with measurements, specifications and technical information Ability to read and interpret drawings and detailed order information Strong organisational skills Ability to manage multiple orders and priorities Confident using computer-based systems Strong problem-solving skills Comfortable identifying and challenging incorrect or incomplete information Clear and professional internal communication skills Desirable Previous experience within the window, door or wider fenestration industry Experience with aluminium windows and doors Experience within manufacturing, construction or home improvement Previous use of fabrication or specialist order-processing software Experience with V6 Smart Product, Logical or similar fenestration software Understanding of window and door configurations, glazing, hardware and associated components Personal Attributes We’re looking for someone who is: Detail obsessed: you naturally notice when something doesn’t look right Methodical: you like following a process and completing things properly Organised: you’re comfortable managing multiple jobs without losing track of the detail Calm under pressure: you don’t sacrifice accuracy when things get busy A problem solver: when something doesn’t make sense, you investigate it Confident: you’re comfortable challenging information supplied by others when you believe something may be wrong Accountable: you take pride in the quality and accuracy of your work Technically curious: you enjoy learning how products are designed, configured and manufactured Working Environment Monday to Friday, 9:00am to 5:00pm Full-time, based on-site at our Middlesbrough HQ showroom Location: BM Bi-Folding Doors HQ Showroom Maxwell Road, Skippers Lane Industrial Estate Middlesbrough, TS3 8TE Why Join BM? Join a growing and ambitious business Work within a modern showroom environment Be part of a professionalising sales and customer experience team Work with premium bespoke products Opportunity to grow into wider sales or customer experience roles over time

  Direct Apply

  Yes

  Job Location

  • Address

    Postal Code

    TS3 8TE

    Street Address

    Maxwell Road, Skippers Lane Industrial Estate

    Address Country

    GB

    Address Locality

    Middlesbrough

  Employment Type

  FULL_TIME

  Recruiting platform

  publisher_declared

  Hiring Organization

  Source URL

  https://www.bmbifoldingdoors.co.uk/

  Name

  BM Bi-Folding Doors

Delegated support

External references