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By maintaining a strategic focus, he helps leadership and stakeholders align legal objectives with the company’s overall direction.\n\nBrian excels at fostering cross-functional collaboration, bringing diverse teams together for successful decision-making.\n\nPrior to joining ServiceChannel, Brian served as General Counsel for Foursquare and, before that, as attorney at Gunderson, Dettmer, Stough, Villeneuve, Franklin & Hachigian, LLP law firm.\n\nBrian holds a BS from the University of Utah and a JD from the Boston University School of Law."},"basis":"publisher_declared","via":["https://servicechannel.com/leadership/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:28.827350+00:00","last_confirmed_at":"2026-09-14T14:03:28.827350+00:00"},{"label":"Case Study","value":{"url":"https://servicechannel.com/resources/case-studies/","name":"Case Study","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2022/08/cole-haan-store-500x498.jpg","sources":[{"url":"https://servicechannel.com/industries/luxury-retail/","format":"Published person (name and role labels)","jobTitle":"ServiceChannel Improves FM Operations at National Retail Stores through More Transparency and Improved Communications.","modified":"2026-09-08T22:42:02+00:00","observedAt":"2026-09-14T14:03:51.939001543Z"},{"url":"https://servicechannel.com/industries/convenience-store/","format":"Published person (name and role labels)","jobTitle":"Accelerate Facilities Operations and Maintenance with Enterprise Service Automation","modified":"2026-05-06T13:25:09+00:00","observedAt":"2026-09-14T14:03:51.945845012Z"},{"url":"https://servicechannel.com/resources/","format":"Published person (name and role labels)","jobTitle":"International facilities management and maintenance services company Maintenet leverages ServiceChannel to coordinate complex international maintenance operations with speed, visibility, and consistency.","observedAt":"2026-09-14T14:03:52.64709032Z"},{"url":"https://servicechannel.com/industry/convenience-store/","format":"Published person (name and role labels)","jobTitle":"Accelerate Facilities Operations and Maintenance with Enterprise Service Automation","observedAt":"2026-09-14T14:03:53.985082014Z"},{"url":"https://servicechannel.com/industry/luxury-retail/","format":"Published person (name and role labels)","jobTitle":"Legendary retailer ensures FM operations meet luxury standards with ServiceChannel","observedAt":"2026-09-14T14:03:54.148924984Z"},{"url":"https://servicechannel.com/convenience-store-brands/","format":"Published person (name and role labels)","jobTitle":"Accelerate Facilities Operations and Maintenance with Enterprise Service Automation","modified":"2023-04-07T01:28:47+00:00","observedAt":"2026-09-14T14:03:28.891251501Z"},{"url":"https://servicechannel.com/industries/grocery/","format":"Published person (name and role labels)","jobTitle":"Grocery Store Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel.","modified":"2026-08-13T20:53:02+00:00","observedAt":"2026-09-14T14:03:51.88767431Z"},{"url":"https://servicechannel.com/case-studies/silver-diner/","format":"Published person (name and role labels)","jobTitle":"Restaurant Tames Rapid Expansion through Fully Transparent Facilities Management Operations.","modified":"2026-08-30T16:46:03+00:00","published":"2025-10-09T00:34:27+00:00","observedAt":"2026-09-14T14:03:53.930177445Z"},{"url":"https://servicechannel.com/industry/grocery/","format":"Published person (name and role labels)","jobTitle":"Grocery Store Improves the Shopper Experience by Modernizing FM Operations with ServiceChannel.","observedAt":"2026-09-14T14:03:53.939685807Z"}],"jobTitle":"ServiceChannel Improves FM Operations at National Retail Stores through More Transparency and Improved Communications.","description":"Case Study\n\nLuxury Retail"},"basis":"publisher_declared","via":["https://servicechannel.com/industries/luxury-retail/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:51.939001+00:00","last_confirmed_at":"2026-09-14T14:03:51.939001+00:00"},{"label":"Craig Moriarty","value":{"name":"Craig Moriarty","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2024/05/craig-moriarty.jpg","sources":[{"url":"https://servicechannel.com/leadership/","format":"Published person (name and role labels)","jobTitle":"President","modified":"2026-03-02T16:58:14+00:00","observedAt":"2026-09-14T14:03:28.82735082Z"}],"jobTitle":"President","description":"Craig has over 20 years of software and healthcare IT leadership experience across corporate strategy, M&A, business development, sales, product management and professional services. Craig’s responsibilities include overall strategy, driving top-line growth and increasing profitability, making wise product and technology investment decisions, and developing the team for long-term success.\n\nBefore joining ServiceChannel, Craig served as the Chief Revenue and Strategy Officer at Provation, where he was focused on driving the development and execution of Provation’s growth strategy via sales, strategic partnerships and M&A. Craig led Provation’s PE-backed carveout from Wolters Kluwer and has a strong track record of driving strategy and innovation across each of Provation’s product lines as well as multiple acquisitions that have resulted in significant growth and market share.\n\nCraig received his Bachelor’s and Master’s degrees from Boston University."},"basis":"publisher_declared","via":["https://servicechannel.com/leadership/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:28.827350+00:00","last_confirmed_at":"2026-09-14T14:03:28.827350+00:00"},{"label":"David Durch","value":{"name":"David Durch","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2025/03/David-Durch.jpg","sources":[{"url":"https://servicechannel.com/leadership/","format":"Published person (name and role labels)","jobTitle":"Chief Financial Officer","modified":"2026-03-02T16:58:14+00:00","observedAt":"2026-09-14T14:03:28.82735082Z"}],"jobTitle":"Chief Financial Officer","description":"As CFO, David Durch leads financial strategy, accounting, compliance, and risk management at ServiceChannel. His leadership fosters a team-first mentality, driving efficiencies and growth through technology and the Fortive Business System (FBS).\n\nDavid joins ServiceChannel from Censis Technologies, where he served as CFO. His prior roles include VP of Finance and Accounting at Provation and leadership positions at Fortive, where he played a key role in financial integration and M&A strategy. Throughout these experiences, David has been a dynamic leader of internal enterprise system implementations, process improvements facilitating operations at scale, technical GAAP application, and integration playbook operationalization.\n\nDavid’s extensive experience spans global software and SaaS organizations, both public and private equity held."},"basis":"publisher_declared","via":["https://servicechannel.com/leadership/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:28.827350+00:00","last_confirmed_at":"2026-09-14T14:03:28.827350+00:00"},{"label":"Edurne Jorda-Sierra","value":{"name":"Edurne Jorda-Sierra","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2023/08/Edurne-Jorda-1.jpg","sources":[{"url":"https://servicechannel.com/leadership/","format":"Published person (name and role labels)","jobTitle":"Chief Marketing Officer & GM of Marketplaces","modified":"2026-03-02T16:58:14+00:00","observedAt":"2026-09-14T14:03:28.82735082Z"}],"jobTitle":"Chief Marketing Officer & GM of Marketplaces","description":"As Chief Marketing Officer, Edurne leads initiatives that build brand awareness, generate pipeline, and help accelerate deal velocity. In her role as GM of Marketplaces, she is responsible for helping customers optimize their provider network to improve outcomes and cost-effectiveness.\n\nBefore ServiceChannel, Edurne led talent marketing at Docusign. Prior to that, she led Seller Development & Marketing at eBay where she was responsible for seller growth, marketplace policies and incentives, and the release and adoption of products, features, and policies. She also held leadership positions in tech startups and spent several years in management consulting working for tech companies in Europe.\n\nEdurne has a BBA & MBA from ESADE and a CEMS Master’s degree in International Management. Edurne is a yoga and meditation teacher and a movement educator."},"basis":"publisher_declared","via":["https://servicechannel.com/leadership/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:28.827350+00:00","last_confirmed_at":"2026-09-14T14:03:28.827350+00:00"},{"label":"Franchise Foundations","value":{"name":"Franchise Foundations","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2026/05/Ryan-Rao-podcast-thumbnail-500x281.png","sources":[{"url":"https://servicechannel.com/podcast/","format":"Published person (name and role labels)","jobTitle":"with Ryan Rao, Chief Development Officer at VIO Med Spa","modified":"2026-06-23T21:06:21+00:00","observedAt":"2026-09-14T14:03:53.037647749Z"}],"jobTitle":"with Ryan Rao, Chief Development Officer at VIO Med Spa","description":"Ryan Rao reveals how VIO Med Spa scaled to 65 locations by obsessing over franchisee selection, site psychology, and creating an experience customers refuse to give up — even in a downturn. \n\nPodcast"},"basis":"publisher_declared","via":["https://servicechannel.com/podcast/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:53.037647+00:00","last_confirmed_at":"2026-09-14T14:03:53.037647+00:00"},{"label":"Happier customers, less downtime","value":{"name":"Happier customers, less downtime","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2022/08/operations_hero-1920x1280.jpg","sources":[{"url":"https://servicechannel.com/function/operations/","format":"Published person (name and role labels)","jobTitle":"for VPs and directors of operations","modified":"2025-09-14T01:07:41+00:00","observedAt":"2026-09-14T14:03:52.237235697Z"}],"jobTitle":"for VPs and directors of operations","description":"Boost brand performance and increase revenue while relieving stress on your front line team.\n\nGet in touch"},"basis":"publisher_declared","via":["https://servicechannel.com/function/operations/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:52.237235+00:00","last_confirmed_at":"2026-09-14T14:03:52.237235+00:00"},{"label":"How FM Teams Drive Brand Success","value":{"url":"https://servicechannel.com/podcast/efficio-advisors-how-fm-teams-drive-success/","name":"How FM Teams Drive Brand Success","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2026/01/Tom-Kay-podcast-thumbnail-500x281.png","sources":[{"url":"https://servicechannel.com/podcast/","format":"Published person (name and role labels)","jobTitle":"With Tom Kay, Managing partner at Efficio advisors","modified":"2026-06-23T21:06:21+00:00","observedAt":"2026-09-14T14:03:53.037647749Z"}],"jobTitle":"With Tom Kay, Managing partner at Efficio advisors","description":"In this episode, Tom Kay talks about how FM teams can gain more visibility, more confidence, and more impact. With the rise of AI and smarter asset management, we have a real chance to change the perception of Facilities being just a cost center. Instead, it’s a strategic driver of brand outcomes.\n\nPodcast"},"basis":"publisher_declared","via":["https://servicechannel.com/podcast/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:53.037647+00:00","last_confirmed_at":"2026-09-14T14:03:53.037647+00:00"},{"label":"Jared Lane","value":{"name":"Jared Lane","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2025/05/Jared-Lane.jpg","sources":[{"url":"https://servicechannel.com/leadership/","format":"Published person (name and role labels)","jobTitle":"Chief Sales Officer","modified":"2026-03-02T16:58:14+00:00","observedAt":"2026-09-14T14:03:28.82735082Z"}],"jobTitle":"Chief Sales Officer","description":"As CSO, Jared Lane leads ServiceChannel’s sales organization, shaping go-to-market strategy and championing customer engagement to drive long-term business growth. A collaborative and pragmatic leader, Jared focuses on building agile, high-impact teams that scale with the needs of a growing business.\n\nOver the course of his 25-year career in enterprise software, Jared has guided commercial teams through periods of rapid growth and transformation. He has held senior leadership roles at HighRadius, Wolters Kluwer ELM Solutions, and Datacert, consistently delivering results by aligning process, performance, and purpose.\n\nJared holds a bachelor’s degree in business administration from Texas A&M University and is passionate about fostering a strong, diverse team culture rooted in accountability and execution."},"basis":"publisher_declared","via":["https://servicechannel.com/leadership/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:28.827350+00:00","last_confirmed_at":"2026-09-14T14:03:28.827350+00:00"},{"label":"Jennifer Sams","value":{"url":"https://preview.servicechannel.com/author/jsams/","name":"Jennifer Sams","@type":"Person","image":"https://secure.gravatar.com/avatar/82f61bbf71db1ea7c55b0045430d161c7315ca7352e03e6b6755563a6b889974?s=96&d=mm&r=g","sameAs":["https://www.linkedin.com/in/jennifer-s-9b76714/"],"sources":[{"url":"https://preview.servicechannel.com/blog/blog-flexing-facility-management-for-fitness-centers-how-operational-efficiency-drives-member-satisfaction/","format":"Published person (schema.org)","jobTitle":"Senior Content Marketing Manager","modified":"2024-09-27T12:45:48+00:00","published":"2024-09-26T16:14:50+00:00","observedAt":"2026-09-14T14:04:36.839062938Z"},{"url":"https://preview.servicechannel.com/blog/bridging-the-green-gap-addressing-the-skilled-trades-shortage-in-sustainable-asset-management/","format":"Published person (schema.org)","jobTitle":"Senior Content Marketing Manager","modified":"2024-04-19T17:19:44+00:00","published":"2024-01-31T19:56:15+00:00","observedAt":"2026-09-14T14:04:36.839087056Z"},{"url":"https://preview.servicechannel.com/blog/blog-recipe-for-success-strengthen-customer-loyalty-and-lower-tco-with-data-driven-asset-management/","format":"Published person (schema.org)","jobTitle":"Senior Content Marketing Manager","modified":"2024-08-12T18:11:46+00:00","published":"2024-08-12T18:07:40+00:00","observedAt":"2026-09-14T14:04:36.839102141Z"}],"jobTitle":"Senior Content Marketing Manager","description":"Jennifer leads content strategy that turns complex facilities management topics — ranging from technology and operations to sustainability — into clear, actionable insights for industry leaders. With nearly 20 years of experience in journalism, content creation, and B2B marketing, she brings sharp editorial judgment and a systems mindset to every project. Her background spans editorial roles in consumer and trade media, as well as strategic marketing writing and end-to-end content production for multi-channel campaigns. She holds a BA in Journalism from San Francisco State University."},"basis":"publisher_declared","via":["https://preview.servicechannel.com/blog/blog-flexing-facility-management-for-fitness-centers-how-operational-efficiency-drives-member-satisfaction/","Published person (schema.org)"],"first_observed_at":"2026-09-14T14:04:36.839062+00:00","last_confirmed_at":"2026-09-14T14:04:36.839062+00:00"},{"label":"Next generation budget control","value":{"name":"Next generation budget control","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2022/10/financial-managers-1920x1280.jpg","sources":[{"url":"https://servicechannel.com/function/finance/","format":"Published person (name and role labels)","jobTitle":"for finance VPs, directors, and managers","modified":"2025-03-21T23:42:32+00:00","observedAt":"2026-09-14T14:03:52.480878743Z"}],"jobTitle":"for finance VPs, directors, and managers","description":"Have more clarity and predictability in your facilities spend, along with control over financial risks.\n\nGet in touch"},"basis":"publisher_declared","via":["https://servicechannel.com/function/finance/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:52.480878+00:00","last_confirmed_at":"2026-09-14T14:03:52.480878+00:00"},{"label":"Overcoming Supply Chain Challenges","value":{"url":"https://servicechannel.com/podcast/overcoming-supply-chain-challenges/","name":"Overcoming Supply Chain Challenges","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2024/03/Jim-Owens%402x.jpg","sources":[{"url":"https://servicechannel.com/podcast/","format":"Published person (name and role labels)","jobTitle":"With Jim Owens, Chief Growth Officer at SDI","modified":"2026-06-23T21:06:21+00:00","observedAt":"2026-09-14T14:03:53.037647749Z"}],"jobTitle":"With Jim Owens, Chief Growth Officer at SDI","description":"Three years ago the average person might’ve had to Google what supply chain means. Today, most people are familiar with the term and we’re dealing with mainstream supply chain challenges that affect us all. Today’s guest is sharing how to overcome them.\n\nThis episode features an interview with Jim Owens, Chief Growth Officer at SDI. SDI is the supply chain solutions and services company that specializes in helping large, multi-site facilities and plant maintenance leaders to reduce costs and risk while driving overall performance results and outcomes.\n\nOn today’s episode Jim joins us to discuss leveraging competitive advantage, why technology is no longer a nice-to-have in supply chain solutions, and the importance of levelsetting what you can and cannot control in an unpredictable supply chain landscape.\n\nPodcast\n\nRetail"},"basis":"publisher_declared","via":["https://servicechannel.com/podcast/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:53.037647+00:00","last_confirmed_at":"2026-09-14T14:03:53.037647+00:00"},{"label":"Pouring Success","value":{"url":"https://servicechannel.com/podcast/gong-cha-food-beverage-sector/","name":"Pouring Success","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2026/06/geoff-henry-headshot.jpg","sameAs":["https://www.linkedin.com/in/geoff-henry/","https://www.linkedin.com/in/siddarthshetty/"],"sources":[{"url":"https://servicechannel.com/podcast/gong-cha-food-beverage-sector/","format":"Published person (name and role labels)","jobTitle":"With Geoff Henry, President of the Americas at Gong cha","modified":"2026-06-23T21:04:55+00:00","published":"2026-06-23T21:02:46+00:00","observedAt":"2026-09-14T14:03:53.545366727Z"},{"url":"https://servicechannel.com/industry/restaurants/","format":"Published person (name and role labels)","jobTitle":"With Geoff Henry, President of the Americas at Gong cha","observedAt":"2026-09-14T14:03:51.046370145Z"},{"url":"https://servicechannel.com/podcast/","format":"Published person (name and role labels)","jobTitle":"With Geoff Henry, President of the Americas at Gong cha","modified":"2026-06-23T21:06:21+00:00","observedAt":"2026-09-14T14:03:53.037647749Z"}],"jobTitle":"With Geoff Henry, President of the Americas at Gong cha","description":"Geoff Henry reveals how Gong cha grew to 2,200+ locations by obsessing over tea quality, franchise partnerships, and creating a personalized experience that turns first-time visitors into loyal regulars worldwide.\n\nListen now:\n\nServiceChannel\n\nPublished on\n\nJune 23, 2026\n\nGeoff shares how Gong cha grew from a single tea shop in Taiwan to over 2,200 locations across 33 countries by staying obsessive about product quality, franchisee passion, and delivering a personalized guest experience at every touchpoint. He breaks down what it takes to scale a globally loved brand into the US market, how Gong cha 2.0 is redefining the in-store experience with technology and design, and why consistency from the tea farm to the handoff moment is the foundation of lasting brand loyalty.\n\nWelcome to Elevating Brick and Mortar.\n\nThe podcast about how operations and facilities drive brand performance.\n\nOn today’s episode, we talk with Geoff Henry, President of the Americas at Gong cha. With over 20 years in the beverage industry spanning Colgate-Palmolive, Coca-Cola, and Jamba Juice, Geoff brings a rare combination of global brand-building expertise and franchise operations know-how to one of the world’s fastest-growing bubble tea concepts."},"basis":"publisher_declared","via":["https://servicechannel.com/podcast/gong-cha-food-beverage-sector/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:53.545366+00:00","last_confirmed_at":"2026-09-14T14:03:53.545366+00:00"},{"label":"Protecting Reputation Through Proactive Service","value":{"url":"https://servicechannel.com/podcast/truly-nolan-protecting-reputation/","name":"Protecting Reputation Through Proactive Service","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2026/04/Michelle-Nolen-podcast-thumbnail-500x281.png","sources":[{"url":"https://servicechannel.com/podcast/","format":"Published person (name and role labels)","jobTitle":"With Michelle Nolen, Owner of Truly Nolen","modified":"2026-06-23T21:06:21+00:00","observedAt":"2026-09-14T14:03:53.037647749Z"}],"jobTitle":"With Michelle Nolen, Owner of Truly Nolen","description":"Michelle describes how Truly Nolen’s “Yellow Standard” prioritizes proactivity over reactivity. She also emphasizes that great customer outcomes start with taking great care of employees.\n\nPodcast\n\nRestaurant"},"basis":"publisher_declared","via":["https://servicechannel.com/podcast/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:53.037647+00:00","last_confirmed_at":"2026-09-14T14:03:53.037647+00:00"},{"label":"Real-time maintenance reports","value":{"name":"Real-time maintenance reports","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2022/06/ico-box-22.svg","sources":[{"url":"https://servicechannel.com/use-cases/preventive-maintenance-software/","format":"Published person (name and role labels)","jobTitle":"Gain real-time insights on maintenance tasks and performance to identify trends, optimize operations, and make data-driven, informed decisions.","modified":"2026-05-28T20:13:03+00:00","observedAt":"2026-09-14T14:03:30.038572164Z"}],"jobTitle":"Gain real-time insights on maintenance tasks and performance to identify trends, optimize operations, and make data-driven, informed decisions."},"basis":"publisher_declared","via":["https://servicechannel.com/use-cases/preventive-maintenance-software/","Published person (name and role labels)"],"first_observed_at":"2026-09-14T14:03:30.038572+00:00","last_confirmed_at":"2026-09-14T14:03:30.038572+00:00"},{"label":"Rigvi Chevala","value":{"name":"Rigvi Chevala","@type":"Person","image":"https://servicechannel.com/wp-content/uploads/2024/07/Rigvi-Chevala-Chief-Product-and-Technology-Officer.jpg","sources":[{"url":"https://servicechannel.com/leadership/","format":"Published person (name and role labels)","jobTitle":"Chief Product and Technology Officer","modified":"2026-03-02T16:58:14+00:00","observedAt":"2026-09-14T14:03:28.82735082Z"}],"jobTitle":"Chief Product and Technology Officer","description":"As Chief Product and Technology Officer, Rigvi is a seasoned executive and a pragmatic leader with 20 years of experience in building enterprise scale software products. 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