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(Day 5-7)\nRestaurant receives ResDiary log in and online booking details and is introduced to the sales team. (Day 5-7)\nInput any future bookings (5-7)\nAdvanced training session to ensure staff and management know how the system works (day 7-14)\nAdditional support around “go live” day (Day 7-14)\nKaren and the team set up seven different venues on ResDiary, doing each one separately to ensure a smooth change-over.\n“We were a bit nervous about moving away from the Eveve and OpenTable systems we had been using for so long so we just rolled it out to two sites at the beginning. It soon became clear that ResDiary was a great move and we rolled it across all of the sites.”","heading":"The Solution","locator":"line 95","section":"Moving from Eveve to ResDiary","source_url":"https://resdiary.com/case-studies/eveve-opentable-case-study","representation":"visible"},"observedAt":"2026-10-25T19:36:07.735509341Z","relationship":"publisher"}],"witnessIds":["urn:lumitra:person:resdiary.com:2ac61f44320ffae9"]},"basis":"publisher_declared","fact_type":"people.person","schema_version":1,"first_observed_at":"2026-10-25T19:36:07.735509+00:00","last_confirmed_at":"2026-10-25T19:36:07.735509+00:00"},{"label":"Laurence Small","value":{"@id":"urn:lumitra:person:6a8ce2c1-c336-4477-a017-9ec69419f00c","name":"Laurence Small","@type":"Person","sources":[{"url":"https://resdiary.com/tools-and-guides/valentines-day-advice-venues","format":"Published person (named with a role in the page's text)","evidence":{"text":"Laurence Small - Senior Sales Manager, ResDiary","heading":"“Be 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But the problem usually isn't the food, the service or the atmosphere. It's visibility and friction. Customers need to find you, want to visit you, and be able to book without hitting a wall.  The right technology handles all three. Here are 8 tools that work together to bring more diners through your door.","published_at":"2026-08-04T09:39:41Z"},"basis":"publisher_declared","via":["https://resdiary.com/blog/rss.xml"],"first_observed_at":"2026-08-04T09:39:41+00:00","last_confirmed_at":"2026-08-04T09:39:41+00:00","about_ref":"self","source_surface_ref":"https://resdiary.com"},{"label":"Published post","value":{"url":"https://resdiary.com/blog/6-sms-marketing-strategies-to-boost-restaurant-sales","title":"SMS marketing for restaurants: 6 strategies | ResDiary","author":"andy.hall@theaccessgroup.com (Andy)","summary":"SMS marketing for restaurants is one of the few channels that reaches guests before they've decided where to eat tonight. A text about a quiet Tuesday offer, sent at midday, lands while they're still making plans. An email sent at the same time might not be opened until tomorrow. This guide covers 6 SMS strategies that work for UK restaurant operators: filling slow covers, reducing no-shows, rewarding regulars, and keeping your venue front of mind without a big marketing budget. 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This guide covers the five strategies that make the biggest difference for UK restaurants right now: social media, email marketing, SMS, paid advertising, and loyalty programmes. Each section includes practical tips you can… (truncated)","categories":["Tips & Tricks","Hospitality Marketing"],"published_at":"2026-07-02T13:15:00Z"},"basis":"publisher_declared","via":["https://resdiary.com/blog/rss.xml"],"first_observed_at":"2026-07-02T13:15:00+00:00","last_confirmed_at":"2026-07-02T13:15:00+00:00","about_ref":"self","source_surface_ref":"https://resdiary.com"},{"label":"Published post","value":{"url":"https://resdiary.com/blog/how-to-improve-restaurant-seating-capacity","title":"Restaurant seating strategy and seating plan | ResDiary","author":"andy.hall@theaccessgroup.com (Andy)","summary":"Profit margins can be very thin in the hospitality industry. Restaurant owners and managers need to look into every area to ensure they are getting as much value from their venues as possible.","published_at":"2026-07-01T15:30:00Z"},"basis":"publisher_declared","via":["https://resdiary.com/blog/rss.xml"],"first_observed_at":"2026-07-01T15:30:00+00:00","last_confirmed_at":"2026-07-01T15:30:00+00:00","about_ref":"self","source_surface_ref":"https://resdiary.com"},{"label":"Published post","value":{"url":"https://resdiary.com/blog/calculate-food-cost","title":"Food cost formula: how to calculate food cost | ResDiary","author":"andy.hall@theaccessgroup.com (Andy)","summary":"The food cost formula is one of the most important numbers in your venue. It tells you exactly how much of every pound you take in food sales is being spent on ingredients - and whether your menu is actually making you money. This guide covers how to calculate food cost percentage for a single dish and for your whole venue, what a healthy percentage looks like, and how to use the number to make better pricing decisions.","categories":["Restaurateurs"],"published_at":"2026-06-30T13:30:00Z"},"basis":"publisher_declared","via":["https://resdiary.com/blog/rss.xml"],"first_observed_at":"2026-06-30T13:30:00+00:00","last_confirmed_at":"2026-06-30T13:30:00+00:00","about_ref":"self","source_surface_ref":"https://resdiary.com"},{"label":"Published post","value":{"url":"https://resdiary.com/blog/prepare-restaurant-for-festive-season","title":"How to Prepare Your Restaurant for the Festive Season","author":"andy.hall@theaccessgroup.com (Andy)","summary":"The festive season is a hectic time of year for everyone, including hospitality owners and managers. 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