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Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.\n\nFrom Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.\n\nWe're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.\n\nThe role\n\nqlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Customer Experience Specialist , you'll help drive our growth in the Philippines: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.\n\nWhat you’ll own:\n\nResponsible for responding to customer queries in a timely manner, via phone, email or chat.\n\nIdentify and troubleshoot issues that customers may encounter while using the service.\n\nCapture, organise and report any product issues or useful discussions brought up by customers to the internal team.\n\nWork closely with the Operations team to follow up with customers to ensure technical issues are resolved.\n\nWho you are:\n\nYou've done this before in a fast-moving, high-growth environment\n\nYou move fast and make strong decisions with incomplete information\n\nYou take real ownership and think like an operator, not a coordinator\n\nYou're energized by hard problems in payments, hospitality, and customer experience\n\nWhat you’ll need:\n\n1 - 2 years of experience in customer support, Fresh graduates welcome to apply.\n\nExcellent communication skills, both written and verbal.\n\nAbility to multitask and prioritize in a fast-paced environment.\n\nStrong problem-solving skills and attention to detail.\n\nCustomer-focused with a positive attitude.\n\nAvailability to work flexible hours, including weekends.\n\nMandarin speaking is required to liaise with Chinese-speaking associates.\n\nNice to have\n\nExperience in payments, fintech, hospitality tech, or a high-growth marketplace\n\nWhat we offer:\n\nReal ownership over products that impact millions of diners and thousands of restaurants globally\n\nThe opportunity to solve challenging problems in payments, hospitality, and customer experience\n\nA fast-moving environment where great ideas quickly become reality\n\nClose collaboration with experienced operators, builders, and industry experts\n\nA chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally\n\nReady to build? Join us and help shape how the world pays at the table. 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