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It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.\nMarsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).\nA day in the life.\nThe Client Manager is responsible for managing client accounts, ensuring timely service delivery, and enhancing customer satisfaction. This role involves coordinating the marketing process, preparing proposals, binding coverage, and maintaining accurate policy documentation. The Client Manager will also provide administrative support, assist clients with their insurance needs, and collaborate with team members to drive agency goals.\nOversee the servicing of a diverse book of business, ensuring accuracy, proper handling, and appropriate distribution of policies, endorsements, and other requests from clients and colleagues.\nDirect the gathering and preparation of submission information for the marketing process, including applications and schedules, and ensure alignment with client needs and agency capabilities.\nPrepare and present comprehensive insurance proposals, binding coverage in accordance with agency guidelines, and ensuring accuracy in policy documentation.\nAssist with the marketing and placement of new and renewal business, including preparing pre-renewal information packets, obtaining loss runs, and finalizing proposal summaries.\nServe as the primary point of contact for identified clients, responding promptly to requests and overseeing the preparation of necessary documents.\nBuild and maintain strong, strategic relationships with clients and carriers, enhancing client loyalty and satisfaction.\nConduct thorough assessments of clients' business risk programs, identifying exposures and providing strategic recommendations for coverage enhancements.\nEmphasize risk management when reviewing renewal policies and endorsements, providing risk management advice directly to policyholders.\nWork closely with Producers and cross-functional teams to ensure alignment on client activities and strategic initiatives.\nOur future colleague.\nWe'd love to meet you if your professional track record includes these skills:\nHigh school diploma or equivalent, required.\n3+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred.\nFamiliarity with insurance company markets, binding authority, and underwriting guidelines preferred.\nMust be detailed with excellent organizational and time management skills.\nGood interpersonal skills and a high sense of urgency.\nProficiency in Microsoft office applications required.\nMust have the ability to work under pressure and multi-task.\nAbility to work well in a team environment, maintain a positive work atmosphere, and develop healthy relationships internally and externally.\nStrong analytical skills with the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions.\nProperty/Casualty license or ability to attain is required.\nThese additional qualifications are a plus, but not required to apply:\nAAI, CIC, CISR, or CRIS designation preferred\nSome college or higher education\nSagitta & Epic Experience\nWe know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.\nValuable benefits.\nWe value and respect the impact our colleagues make every day both inside and outside of work. 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It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Manager, Operations BI/PCS/Surety at Marsh Agency.\nMarsh Agency (MA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).\nA day in the life.\nAs our Manager, Operations BI/PCS/Surety you'll lead organizational success by overseeing the Business Process Team and driving strategic initiatives that enhance efficiency and effectiveness. 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It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Manager, Operations BI/PCS/Surety at Marsh Agency.\nMarsh Agency (MA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).\nA day in the life.\nAs our Manager, Operations BI/PCS/Surety you'll lead organizational success by overseeing the Business Process Team and driving strategic initiatives that enhance efficiency and effectiveness. 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