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Chúng tôi làm trang, ưu đãi, quảng cáo và tin nhắn, rồi cập nhật đều cho khỏi cũ. Anh chị muốn coi gì trong Hayven lúc nào cũng được.\n\nKhông rành marketing có sao không?\n\nKhông sao. Anh chị chỉ cần nói tiệm mạnh dịch vụ nào và chịu giảm giá tới đâu, còn lại để chúng tôi lo. Kết quả thì coi ngay trên lịch hẹn.\n\nCó bắt buộc chạy quảng cáo không?\n\nKhông bắt buộc. Bio Page, ưu đãi lần đầu, review Google và trang Google của tiệm vẫn chạy mà không cần quảng cáo. Có quảng cáo thì khách tới nhanh hơn, và Hayven cho thấy quảng cáo đem về những ai.\n\nTiền tin nhắn marketing ai trả?\n\nKhi team Hayven lo marketing cho tiệm thì chúng tôi trả. Tin nhắn cho khuyến mãi, ưu đãi lần đầu và mấy việc marketing khác đều nằm trong gói marketing của anh chị.\n\nHayven có tự nhắn cho khách mà không hỏi khách trước không?\n\nKhông. Tin khuyến mãi chỉ gửi cho người đã đồng ý. 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Chỉ áp dụng cho dịch vụ đặt online chọn “Anyone” Dịch vụ khách request (★) thì không bao giờ đổi thợ Quầy vẫn là người bấm Start Tiệm không dùng Turns thì giữ nguyên thợ trong lịch Next in turn 1 T Thy 2 M Min 3 M Megan Ví dụ Waiting O Olivia Appt 4:00 Booked online · here 4 min","hasMenuItem":[{"name":"Gel-X Full Set 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$60"},"description":"T Thy Next in turn Booked online as Anyone (with Megan) · Keep Megan"},{"name":"Gold Pedicure 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$59"},"description":"M Min Asked for · free now Start with Thy · Min next Trên màn hình Turns Chạy chung với Lịch hẹn Turns Check-in Xếp lịch khéo · Lúc nào cũng bật"}]},{"name":"Lịch nào cũng được xếp khéo sẵn, khỏi cài gì hết.","@type":"MenuSection"},{"name":"Không chừa khoảng trống lẻ","@type":"MenuSection","description":"Trang đặt lịch ẩn mấy giờ mà khách đặt xong là còn dư một khúc trống ngắn quá, không ai đặt thêm được: kẹt giữa hai lịch, sát giờ nghỉ, hay sát đầu ca, cuối ca. “Ngắn quá” là ngắn hơn dịch vụ online ngắn nhất của tiệm, và không bao giờ quá 30 phút. Chỉ ẩn khi ngày đó còn giờ khác đặt được, nên không bao giờ mất trắng cả một ngày. Chiều Thứ Bảy của Helen · khách muốn làm Gel-X Full Set 45 phút Ví dụ Jess · 2:00 Tiffany · 4:00 trống 2:45 – 4:00 2:00 2:30 3:00 3:30 4:00 4:30 Ví dụ: tiệm có dịch vụ online ngắn nhất là 30 phút. 2:45 chiều Cho đặt 3:00 chiều Sẽ chừa ra 15 phút không ai đặt được 3:15 chiều Cho đặt"},{"name":"Một khách, ráng giữ một thợ","@type":"MenuSection","description":"Khách chọn “Anyone” cho cả làm tay lẫn làm chân thì Hayven ráng xếp cho một thợ làm hết. Deluxe Manicure · “Anyone” M Megan Gold Pedicure · “Anyone” M Megan"},{"name":"Không trùng lịch, kể cả hai khách bấm cùng một giây.","@type":"MenuSection","description":"Lịch online nào cũng vô cột của một thợ thật. Hai khách cùng bấm giờ 4:45 của Helen, đúng cùng một lúc, thì chỉ một người được, người kia chọn giờ khác. Sat 4:45 PM · Helen You’re all set! Sat 4:45 PM · Helen That time was just booked. Please choose another available time. 5:30 PM 6:00 PM Khách walk-in cũng khóa giờ luôn. Quầy giao khách walk-in cho Thy bên Turns là giờ đó tự biến khỏi trang đặt lịch. Chạy chung với Turns Lịch hẹn Sau khi khách đặt"},{"name":"Khách tự đổi giờ được, điện thoại tiệm đỡ reo.","@type":"MenuSection","description":"Tin nhắn đặt lịch nào cũng kèm link cho khách tự đổi giờ hay hủy hẹn, trong khoảng thời gian tiệm cho phép. Tin nhắc hẹn thì tự gửi, khỏi ai nhớ. M My Nail Spa Appointment Details Service Deluxe Manicure Date","hasMenuItem":[{"name":"Saturday, October 10, 2026","@type":"MenuItem","description":"Time 12:00 PM – 12:45 PM With Helen Reschedule Cancel Appointment Kim · Deluxe Manicure với Helen · Thứ Bảy 12:00 trưa Ví dụ Đặt xong là có liền T2, 5/10 You're all set! You have an appointment at My Nail Spa on Saturday, October 10 at 12:00 PM. … Click here to reschedule or cancel: link Trước 2 ngày T5, 8/10 · 9:00 sáng Reminder: Your appointment at My Nail Spa is Saturday, October 10 at 12:00 PM. … Click here to reschedule or cancel: link Trước 1 ngày T6, 9/10 · 9:00 sáng Reminder: Your appointment at My Nail Spa is tomorrow, October 10 at 12:00 PM. … Click here to reschedule or cancel: link Ngay hôm đó, trước chừng 3 tiếng T7, 10/10 · 9:00 sáng Reminder: Your appointment at My Nail Spa is today, October 10 at 12:00 PM. … Click here to reschedule or cancel: link Trước 15 phút T7, 10/10 · 11:45 trưa Your appointment starts soon. When you arrive, please check in here: link Sau khi quầy bấm Done T7, 10/10 · 1:45 trưa Hi Kim! Thanks for visiting My Nail Spa. If Helen did a great job, a quick Google review would mean a lot to us: link Tin xác nhận với tin nhắc hẹn nào cũng có link Khách tự đổi giờ hay hủy được, miễn là còn ít nhất 24 tiếng trước giờ hẹn. Tiệm muốn thì chỉnh thành 48 tiếng, hoặc không cho tự đổi. Sát giờ hơn vậy thì trang hiện số điện thoại tiệm cho khách gọi. Khách request thợ nào thì đổi giờ vẫn giữ thợ đó. Đổi giờ là tin nhắc hẹn tự dời theo giờ mới. Tin nhắn chỉ gửi cho khách nào lúc đặt lịch đồng ý nhận tin. Khách còn lại thì nhận tin xác nhận qua email, nếu có để lại email. Số nhắn tin của tiệm phải được nhà mạng duyệt trước, phần này team Hayven làm chung với anh chị. Chạy chung với Check-in Review Google Lịch hẹn Chống no-show"}]},{"name":"Khách lưu thẻ để giữ ghế, thu phí hay không là quầy quyết.","@type":"MenuSection","description":"Lúc đặt lịch, khách lưu thẻ lại chứ chưa bị trừ đồng nào. Khách hẹn mà không tới (no-show), hay hủy sát giờ quá, thì quầy bấm một cái là thu phí theo luật của tiệm. Hayven không bao giờ tự trừ tiền khách."},{"name":"1 Đặt online","@type":"MenuSection","description":"Hold your spot with a card Cancel at least 24 hours ahead. Late cancellation: $15. No-show: $20. Your card is saved securely by Stripe and isn't charged when you book. Apple Pay Google Pay Card number MM / YY CVC I agree to the cancellation policy and allow My Nail Spa to charge this card for a late cancellation or no-show on this or future appointments. No charge today. Your card is only charged if you cancel late or don’t show up. Saved securely by Stripe Book appointment Khách thấy luật của tiệm trước khi đặt."},{"name":"2 Đặt qua điện thoại","@type":"MenuSection","description":"Điện thoại của Emma · T5, 8/10 · 10:02 sáng You're all set! You have an appointment at My Nail Spa on Saturday, October 10 at 1:00 PM. … Click here to reschedule or cancel: link Please add a card to hold your spot (no charge today): link Khung lịch hẹn của Emma · Thẻ Lịch quầy đặt giùm thì tin xác nhận kèm link “add your card”. Khách quen thì quầy bỏ qua bước này cũng được."},{"name":"3 Thứ Bảy 3:00 chiều","@type":"MenuSection","description":"Bấm một cái, mà lần nào cũng là người trong tiệm quyết."},{"name":"4 Biên nhận","@type":"MenuSection","description":"Khung của Nancy Charged $20 · Visa •••• 4242 By Andy · 5:10 PM · receipt texted to Nancy Refund Điện thoại của Nancy · T7, 10/10 · 5:10 chiều My Nail Spa: We missed you at your 3:00 PM appointment on Sat, Oct 10. Per our policy, a $20.00 no-show fee was charged to your Visa ending 4242. Questions? Just reply to this text. Bắt đầu lại Bấm “Charge $20” ở bước 3 để coi tiếp chuyện gì xảy ra. Khách nhận biên nhận qua tin nhắn. Bước 1/4 Ví dụ Đây là phí của My Nail Spa. Tiệm mình muốn đặt phí bao nhiêu là tùy anh chị. Áp dụng cho lịch đặt online lẫn lịch quầy đặt giùm. Khách walk-in thì khỏi cần thẻ. Lúc nào cũng có người quyết: thu phí, bỏ qua, hay ghi là đã trả bên máy POS. Không có chuyện tự động trừ. Chỉ người được tiệm cho phép mới thu hay hoàn tiền được. Chủ tiệm thì lúc nào cũng được. Tiệm tự đặt phí: một số tiền cố định, hoặc một phần giá dịch vụ khách đặt. Quầy thu ít hơn thì được, nhiều hơn thì không. Khách bấm link trong tin nhắn để hủy sát giờ? Khách thấy phí rồi xác nhận trước đã. Còn đổi giờ thì không bao giờ mất phí. Thẻ bị từ chối? Lần sau khách tới, trên lịch sẽ hiện dòng “Owes $20 no-show fee from Oct 10”, để quầy thu bên máy POS. Lỡ thu rồi mà đổi ý? Tiệm hoàn tiền lại được. Chạy kế bên máy POS. Tiền phí vô thẳng tài khoản Stripe riêng của tiệm. Phần này tắt sẵn, tiệm muốn dùng thì bật lên, team Hayven cài chung với anh chị. Chạy chung với Lịch hẹn Tin nhắn và cuộc gọi Check-in Lịch hẹn"},{"name":"Nhìn thẻ hẹn là biết khách từ đâu tới, hẹn ai.","@type":"MenuSection","description":"Khách đặt online hay walk-in, khách mới hay khách quen, request Helen hay chọn “Anyone”, tới từ khuyến mãi nào… Người trong tiệm liếc qua là biết. app.hayven.ai/calendar Ví dụ: lịch hẹn của My Nail Spa ngày Thứ Bảy lúc 2:53 chiều, năm thợ, thẻ nào cũng có dấu. Thẻ của Jess đang mở ở khung bên cạnh. Saturday, Oct 10 2:53 PM Confirmed Waiting In service Done H Helen M Megan T Thy M Min L Ly 12 PM 1 PM 2 PM 3 PM 4 PM Kim Deluxe Manicure Lisa Deluxe Manicure Jess Gel-X Full Set + Cat Eye NEW Tiffany Gel-X Full Set Mai Gold Pedicure Emma Deluxe Manicure + Regular French Cara Basic Manicure Walk-in Basic Manicure Nancy Gel-X Full Set Olivia Gel-X Full Set Lisa Gold Pedicure Rose Basic Manicure Anna Gold Pedicure NEW Bella Deluxe Manicure running ~8 min over Hana Gold Pedicure J Jess Done Services","hasMenuItem":[{"name":"2:00 PM · Gel-X Full Set Helen · 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$60.00"}},{"name":"+ Cat Eye","@type":"MenuItem","offers":{"@type":"Offer","price":"$15.00"},"description":"Source Gel-X Fall Special Change +$60.00 est. to campaign L Lisa Done Services Same time, 2 techs"},{"name":"1:00 PM · Deluxe Manicure · Helen","@type":"MenuItem","offers":{"@type":"Offer","price":"$50.00"}},{"name":"1:00 PM · Gold Pedicure · Thy","@type":"MenuItem","offers":{"@type":"Offer","price":"$59.00"},"description":"Source Not from a campaign Tag a campaign Online Online: Đặt online Walk-in Walk-in: Khách walk-in Trợ lý AI Trợ lý AI: Trợ lý AI đặt qua điện thoại NEW Mới Mới: Khách mới Request Request: Khách request thợ Anyone Anyone: “Anyone”: đổi thợ được Khuyến mãi Khuyến mãi: Từ khuyến mãi Gel-X Fall Special Ưu đãi Ưu đãi: Ưu đãi lần đầu giảm 20%"},{"name":"Quà Quà: Trúng quà · miễn phí tháng","@type":"MenuItem","offers":{"@type":"Offer","price":"10"},"description":"Nhóm Nhóm: Lịch hẹn nhóm Cùng lúc Cùng lúc: Làm cùng lúc với Thy Ghi chú Ghi chú: Có ghi chú Từ khuyến mãi Gel-X Fall Special Khách đặt trên điện thoại là màn hình nào trong tiệm cũng hiện liền, khỏi tải lại trang. Lỡ quên ghi khách tới từ đâu? Bấm một cái là gắn khuyến mãi vô. Có thể cho thợ chỉ thấy khách của mình. Số điện thoại khách giữ kín, trừ khi tiệm cho coi. Chạy chung với Marketing Check-in Turns Chạy kế bên máy POS"}]},{"name":"Bấm Done, tính tiền trên máy POS, vậy là xong.","@type":"MenuSection","description":"Máy POS cứ để tính tiền. Trong Hayven, quầy chỉ cần bấm Done hay No-show, còn lại để lịch của tiệm tự lo. 10:15 AM Thy nhận một khách walk-in bên Turns. Cột của Thy hiện liền thẻ walk-in, trong khung chi tiết ghi “Walk-in · from Turns”. Trang đặt lịch cũng tự khóa giờ đó, khỏi ai đặt trùng. 10:40 AM Muốn dời lịch qua giờ khác hay thợ khác thì kéo qua chỗ mới, coi lại rồi bấm Save. Dời cả nhóm thì có Reschedule Group, dời hết một lượt. Kéo ra ngoài giờ làm thì lịch báo cho anh chị biết, chứ không bao giờ chặn. 2:30 PM Helen làm cho Jess xong sớm 15 phút, bấm Done. Khúc giờ còn dư được mở lại trên trang đặt lịch liền. Cột của Helen Jess · Done Gel-X Full Set + Cat Eye · 2:00–2:30 PM 2:30–2:45 chiều · mở lại trên trang đặt lịch 2:30 PM Quầy tính tiền cho Jess trên máy POS, theo bản tóm tắt Hayven soạn sẵn để chép qua. 3:00 PM Chưa tới giờ hẹn thì chưa bấm No-show được. Trước 3:00, nút ghi “No-show (from 3:00 PM)”. Nancy · Gel-X Full Set 3:00 PM · Megan No-show (from 3:00 PM) Check in Đóng cửa Lỡ quên bấm Done? Hayven tự bấm Done giùm: 30 phút sau giờ làm xong, hoặc sau giờ đóng cửa nếu khách còn ngồi ghế bên Turns. Tin xin review vẫn gửi như thường. Hana · Done Gold Pedicure · 3:00–3:45 PM Marked Done automatically at 4:15 PM Bấm Done là ghi nhận luôn ưu đãi lần đầu với giá trị khuyến mãi, rồi gửi tin xin review Google. Chạy chung với Turns Check-in Review Google Gửi link cho khách"},{"name":"Một link thôi, khách thấy tiệm ở đâu là đặt được ở đó.","@type":"MenuSection","description":"Trang đặt lịch của tiệm có một link riêng, dễ nhớ. Nút Book nào Hayven làm ra cũng dẫn về link này. 1 Chọn link cho tiệm: booking.hayven.ai/alphanailspa. Sau này muốn đổi cũng được, link cũ vẫn chạy như thường. 2 Nút Book trên Bio Page, tin nhắn tự gửi khi lỡ cuộc gọi, bài đăng Google với tin nhắn khuyến mãi đều dùng chung link này. 3 Gắn lên trang Google của tiệm: Hayven gợi ý sẵn, anh chị bấm đồng ý là xong. 4 Gắn lên Instagram, Facebook với website của tiệm thành nút Book."},{"name":"Bio Page","@type":"MenuSection","description":"M My Nail Spa Nails · Pedicures · Gel-X Book"},{"name":"Trang Google của tiệm","@type":"MenuSection","description":"My Nail Spa Nail salon Directions Call Appointments booking.hayven.ai/alphanailspa Book online button · Hayven suggests Approve & send to Google"},{"name":"Tin nhắn khi lỡ cuộc gọi","@type":"MenuSection","description":"Hi! Sorry we missed your call at My Nail Spa. … booking.hayven.ai/alphanailspa Or reply here and we'll text you right back. Tin nhắn mặc định, đã rút gọn. Chạy chung với Bio Page Tin nhắn và cuộc gọi Marketing Luật của tiệm"},{"name":"Có vài cài đặt thôi, mà cái nào cũng có tác dụng thật.","@type":"MenuSection","description":"Bật tắt cái nào là cách khách đặt lịch đổi theo cái đó, không có cái nào để cho đẹp. Team Hayven cài chung với anh chị."},{"name":"How clients choose technicians","@type":"MenuSection","description":"Mỗi dịch vụ một thợ, hay một thợ làm hết cho khách. A technician for each service Recommended"},{"name":"Show “Anyone” option","@type":"MenuSection","description":"Khách khỏi chọn thợ mà vẫn được xếp cho một thợ thật đang rảnh. On"},{"name":"Who gets “Anyone” clients","@type":"MenuSection","description":"Chia đều việc cho thợ, hay bốc ngẫu nhiên. Balance the workload Recommended"},{"name":"Never give “Anyone” clients to","@type":"MenuSection","description":"Chủ tiệm hay thợ mới học việc thì chỉ nhận khách request. 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Gel Manicure · asked for Thy 6 min S Sara Appt 4:15 Gel Manicure · Thy 4 min Waiting on Thy KT Kim T. , just checked in New Manicure · 10% OFF New Client Offer 1 min Coming up · next hour 4:15 Nora Deluxe Manicure · Min 5 min late 4:30 Grace Gel Manicure · Helen Not here 4:20 chiều Coi lại Khách gọi hỏi trợ lý AI “chờ lâu không?” thì nghe đúng số khách walk-in đang chờ trong hàng này, với thời gian chờ trung bình hôm nay. Chưa có số thì nó không đoán bừa. Xem trợ lý AI nghe điện thoại 1 Nhìn nhãn là biết liền: “New”, “Appt 4:15”, “asked for ★ Thy”, hay ưu đãi lần đầu. 2 Bấm vô ai trong hàng là mở ticket người đó. Khách có hẹn hiện “Ready” khi thợ của khách đã rảnh, chưa rảnh thì hiện “Waiting on Thy”. 3 Mục Coming up coi được ai sắp tới trong một tiếng nữa, ai đang trễ. 4 Màn hình nào muốn bật hay tắt tiếng cũng được. 5 Khách walk-in bỏ về? Mở ticket rồi bấm “Remove — left”. Gợi ý thợ"}]},{"name":"Bấm vô khách là thấy nên giao cho thợ nào, và vì sao.","@type":"MenuSection","description":"Người đứng quầy giỏi nhất tiệm coi cái gì thì Hayven coi y vậy, mà không bao giờ quên cái nào. Quầy bấm Start, hoặc chọn người khác cũng được. Hayven coi lần lượt 1 Đã vô ca và đang nhận khách. Thợ đang nghỉ, chưa vô ca hay đã về thì không bao giờ được gợi ý. 2 Làm được hết dịch vụ trên ticket. Chỉ xét những thợ được cài làm đủ mấy dịch vụ đó. 3 Tới turn ai. Ai ít turn nhất hôm nay thì được trước. Bằng turn thì ai vô ca trước được trước. 4 Đang rảnh. Hoặc rảnh kịp lúc bắt đầu làm dịch vụ này. 5 Làm xong trước khách hẹn kế. Lấy thời gian thợ đó làm dịch vụ này (mỗi thợ một thời gian riêng), cộng thêm 5 phút, phải xong trước giờ hẹn kế của thợ. Không kịp thì lần này Hayven bỏ qua thợ đó, mà turn của thợ vẫn giữ nguyên. + Khách trễ thì không giữ thợ nữa. Khách có hẹn mà trễ hơn 15 phút, chưa check-in, thì không giữ thợ nữa. Khách check-in là thợ được giữ lại cho khách. Thử coi Lúc nào 2:30 chiều · Thợ sắp có khách hẹn 4:46 chiều · Khách hẹn đang trễ Grace, hẹn lúc 4:30 Grace chưa check-in Grace vừa check-in","hasMenuItem":[{"name":"Waiting ·","@type":"MenuItem","offers":{"@type":"Offer","price":"1"},"description":"OM Olivia M. Walk-in · waiting 2 min Dịch vụ Add another service Manicure"},{"name":"Gel Manicure 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$45"},"description":"Polish Change (Cut & Shape Included)"},{"name":"Polish Change – Hands 15 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$17"}},{"name":"Waiting ·","@type":"MenuItem","offers":{"@type":"Offer","price":"1"},"description":"C Chloe Walk-in · just arrived Add another service Manicure"},{"name":"Deluxe Manicure 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$50"}},{"name":"Gel Manicure 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$45"},"description":"M Megan Next in turn 3.5 3.5 turns M Megan 3.5 3.5 turns Next in turn T Thy 3 3 turns appt 2:55 L Ly 4 4 turns til 2:40 H Helen 4 4 turns til 2:45 M Min 3.5 3.5 turns til 2:55"},{"name":"Megan · 2:30 – 3:15","@type":"MenuItem","offers":{"@type":"Offer","price":"$45"},"description":"Start with Megan"},{"name":"Polish Change – Hands 15 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$17"},"description":"T Thy Next in turn 3 3 turns T Thy 3 3 turns Next in turn M Megan 3.5 3.5 turns Free L Ly 4 4 turns til 2:40 H Helen 4 4 turns til 2:45 M Min 3.5 3.5 turns til 2:55"},{"name":"Thy · 2:30 – 2:45","@type":"MenuItem","offers":{"@type":"Offer","price":"$17"},"description":"Start with Thy"},{"name":"Deluxe Manicure 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$50"},"description":"H Helen Next in turn 5 5 turns H Helen 5 5 turns Next in turn M Megan 6 6 turns Free M Min 5.5 5.5 turns til 5:05 T Thy 6 6 turns til 5:10 L Ly 6 6 turns til 5:20"},{"name":"Helen · 4:46 – 5:31","@type":"MenuItem","offers":{"@type":"Offer","price":"$50"},"description":"Start with Helen"},{"name":"Deluxe Manicure 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$50"},"description":"M Megan Next in turn 6 6 turns M Megan 6 6 turns Next in turn H Helen 5 5 turns appt 4:30 M Min 5.5 5.5 turns til 5:05 T Thy 6 6 turns til 5:10 L Ly 6 6 turns til 5:20"},{"name":"Megan · 4:46 – 5:31","@type":"MenuItem","offers":{"@type":"Offer","price":"$50"},"description":"Start with Megan Megan. Thy ít turn hơn, mà có Anna hẹn lúc 2:55. 2:30 + 45 phút + 5 phút = 3:20, không kịp, nên lần này bỏ qua, Thy vẫn giữ turn. Ví dụ · 2:30 chiều Trở lại thợ Hayven gợi ý Thy. 2:30 + 15 phút + 5 phút = 2:50, vẫn xong trước khi Anna tới lúc 2:55. Ví dụ · 2:30 chiều Trở lại thợ Hayven gợi ý Helen. Grace trễ 16 phút rồi mà chưa check-in, nên Helen nhận Chloe được. Ví dụ · 4:46 chiều Trở lại thợ Hayven gợi ý Megan. Grace tới rồi, nên vẫn giữ Helen cho khách. Ví dụ · 4:46 chiều Trở lại thợ Hayven gợi ý Trên màn hình Turns Bấm vô khách trong hàng là ticket mở ra, menu dịch vụ của tiệm nằm ngay bên cạnh. Bấm một dịch vụ là add-on của dịch vụ đó hiện ngay bên dưới. Thợ, giờ giấc với nút Start lúc nào cũng nằm trước mắt. Muốn giao cho người khác? Bấm tên thợ trên ticket rồi chọn ai cũng được. Thợ đang bận thì phải bấm thêm một lần nữa, để khỏi lỡ tay chuyển nhầm. Vẫn chọn Thy thì ticket sẽ nhắc: “Thy has Anna at 2:55 — this runs to 3:15”. Mỗi lần quầy chọn thợ cho khách walk-in đều được lưu lại cho báo cáo Today. Khách walk-in chưa vô làm liền được? Cứ quay lại hàng chờ, mấy dịch vụ đã chọn vẫn nằm trên ticket của khách. Không đoán mò, không AI. Lần nào cũng một luật như nhau, nên thợ mới tin. Khách đặt online chọn “Anyone”"}]},{"name":"Đặt “Anyone” online thì ai tới turn người đó làm.","@type":"MenuSection","description":"Khách đặt online mà chọn “Anyone” (thợ nào cũng được) thì Hayven giữ chỗ sẵn trên lịch một thợ, nên giờ đó không bao giờ bị trùng lịch. Tới lúc bắt đầu làm, Turns gợi ý đổi qua thợ đang tới turn. Chỉ lịch “Anyone” mới đổi thôi. Khách đã chọn thợ nào thì giữ đúng thợ đó. Bắt đầu làm là lịch hẹn chuyển qua cột của Min. Khách đặt hai dịch vụ chọn “Anyone” thì vẫn để chung một thợ, nếu thợ đó đủ thời gian. Chạy chung với Đặt lịch online Lịch hẹn","hasMenuItem":[{"name":"Waiting ·","@type":"MenuItem","offers":{"@type":"Offer","price":"1"},"description":"T Tiffany Appt 3:00 Booked online · just arrived"},{"name":"Gold Pedicure 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$59"},"description":"M Min Next in turn 3.5 3.5 turns Booked online as Anyone (with Ly) · Keep Ly"},{"name":"Min · 2:58 – 3:43","@type":"MenuItem","offers":{"@type":"Offer","price":"$59"},"description":"Start with Min Trở lại Min 2:58 chiều. Min ít turn nhất, lại đang rảnh, còn Ly vẫn giữ turn. Muốn để Ly làm? Bấm “Keep Ly”. Trên màn hình Turns Coi “Anyone” trên trang đặt lịch chạy ra sao Luật chia turn"}]},{"name":"Tiệm mình chia turn kiểu nào thì cài y vậy.","@type":"MenuSection","description":"Mỗi tiệm tính turn mỗi kiểu. Anh chị cài luật một lần thôi, rồi khách nào Turns cũng tính đúng theo cách của tiệm. Simple hoặc Advanced Simple: dịch vụ dưới mức giá tiệm chọn thì tính 0 turn, còn lại tính 1 turn. Advanced: turn tính theo giá, tiệm muốn chỉnh chỗ nào thì chỉnh. Mỗi dịch vụ một số turn riêng Dịch vụ nào cũng cho được số turn riêng, khách walk-in một số, khách có hẹn một số, kèm nhãn ngắn như “CB-Gel”. Request tính theo kiểu của tiệm Khách đặt đúng thợ hay tới gọi tên thợ thì turn đó có dấu ★. Turn có ★ tính sao là do tiệm chọn. Turn sát nhau thì coi như bằng Ở chế độ Advanced có turn equivalence: thợ nào số turn sát nhau thì coi như bằng, ai vô ca trước thì được trước. Khóa thứ tự bằng mã Muốn bấm Start over, Sign out hay đổi thứ tự thợ thì phải nhập mã 6 số. Appointment & request rule Settings › Turn Tracker Appointment & request rule Same as walk-in Requested services count the same as a walk-in of that service. Half of walk-in 1T → 0.5T, 2T → 1T (minimum 0.5T, 0T stays 0T). Reduce to 0.5T Any requested service counts as at most 0.5T. Reduce to 0T Requested services never add a turn. With your settings Olivia · Gel Manicure $45 walk-in 1T 1T 1T 1T Anna · Deluxe Manicure $50 ★ booked Thy 1T 0.5T 0.5T 0T","hasMenuItem":[{"name":"Polish Change – Hands $17 under","@type":"MenuItem","offers":{"@type":"Offer","price":"$35"},"description":"0T 0T 0T 0T With your settings: Olivia · Gel Manicure $45, 1T; Anna · Deluxe Manicure $50, 1T; Polish Change – Hands $17, 0T With your settings: Olivia · Gel Manicure $45, 1T; Anna · Deluxe Manicure $50, 0.5T; Polish Change – Hands $17, 0T With your settings: Olivia · Gel Manicure $45, 1T; Anna · Deluxe Manicure $50, 0.5T; Polish Change – Hands $17, 0T With your settings: Olivia · Gel Manicure $45, 1T; Anna · Deluxe Manicure $50, 0T; Polish Change – Hands $17, 0T"},{"name":"Ví dụ · Chế độ Simple,","@type":"MenuItem","offers":{"@type":"Offer","price":"$35"},"description":"Khách request bắt đầu làm là Turns tự gắn ★, khỏi phải đánh dấu “appointment” bằng tay nữa. Màn hình turn"}]},{"name":"Nhìn một cái là thấy hết tiệm.","@type":"MenuSection","description":"Ai đang chờ, ai sắp tới, ai đang làm và làm tới mấy giờ. Chữ ghi rõ ràng, khỏi phải học mã gì hết. app.hayven.ai/turns Turns 6 done 2 waiting 9 min avg wait 12 Tech Turns 1 T Thy Busy · til 12:40 busy until 12:40 4 1 1 turn Kids Manicure Sofia 0","hasMenuItem":[{"name":"Gel Manicure Hannah · til 12:40 1 New client · 10% OFF","@type":"MenuItem","offers":{"@type":"Offer","price":"10"},"description":"2 H Helen 5 min over 5 minutes over 5 12:15 Vy · late 2 2 turns"},{"name":"Gold Pedicure Amy","@type":"MenuItem","offers":{"@type":"Offer","price":"1"}},{"name":"Gel Manicure Kayla · 5 min over","@type":"MenuItem","offers":{"@type":"Offer","price":"1"},"description":"3 M Megan Free free 12:40 Hannah · here 2 2 turns"},{"name":"Gel-X Full Set Nina","@type":"MenuItem","offers":{"@type":"Offer","price":"1"}},{"name":"Gold Pedicure Hannah · 12:40 1 New client · 10% OFF","@type":"MenuItem","offers":{"@type":"Offer","price":"8"},"description":"4 M Min Free free 12:15 Bella · here 6 2 2 turns"},{"name":"Deluxe Manicure Rosa ★","@type":"MenuItem","offers":{"@type":"Offer","price":"1"},"description":"Skip +1 5 L Ly Next 7 Free free 1 1 turn"},{"name":"Gel Manicure Mai","@type":"MenuItem","offers":{"@type":"Offer","price":"1"}},{"name":"Polish Change – Hands Linh 0 Free · Oct","@type":"MenuItem","offers":{"@type":"Offer","price":"11"}},{"name":"A Andy Not signed in 1:00 booked","@type":"MenuItem","offers":{"@type":"Offer","price":"9"},"description":"Sign in Andy"},{"name":"Waiting 2","@type":"MenuItem","offers":{"@type":"Offer","price":"1"}},{"name":"B Bella Appt 12:15 Gel Manicure · Min 5 min Ready","@type":"MenuItem","offers":{"@type":"Offer","price":"2"},"description":"Z Zoe New Gel Manicure · 10% OFF New Client Offer 2 min"},{"name":"Coming up · next hour","@type":"MenuItem","offers":{"@type":"Offer","price":"3"},"description":"12:15 Vy Deluxe Manicure · Helen 5 min late 1:00 Joy Deluxe Manicure · Andy Not here Ví dụ · 12:20 trưa 1 “Waiting · 2” — Đã check-in, ai chờ lâu nhất đứng đầu. Bấm vô một dòng là mở ticket. 2 “Ready / Waiting on Thy” — Khách có hẹn: thợ rảnh rồi thì hiện “Ready”, còn bận thì hiện “Waiting on Thy”. 3 “Coming up · next hour” — Khách tới trễ thì hiện “5 min late”. 4 “Busy · til 12:40” — Đang bận, bận tới mấy giờ. Tên khách nằm ngay trong ô của thợ. 5 “5 min over” — Đang làm lố giờ. 6 “12:15 Bella · here” — Khách hẹn kế của thợ: check-in rồi thì hiện “· here”, trễ thì hiện “· late”. 7 “Next” — Ai tới turn theo luật của tiệm. 8 “Hannah · 12:40” — Phần của thợ này bắt đầu sau khi thợ kia làm xong. 9 “Not signed in · 1:00 booked” — Có khách hẹn mà thợ chưa vô ca. Bấm “Sign in Andy”. 10 “New client · 10% OFF” — Khách có New Client Offer hôm nay. 11 “Free · Oct” — Khách trúng quà, được làm miễn phí. “Paused” — Đang nghỉ, không bao giờ được gợi ý. 12 “6 done · 2 waiting · 9 min avg wait” — Tình hình từ sáng tới giờ, nằm trên cùng màn hình. 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Làm cùng lúc thì tiệm muốn mới bật. 11:00 trưa · Mia, khách walk-in Ví dụ","hasMenuItem":[{"name":"Waiting ·","@type":"MenuItem","offers":{"@type":"Offer","price":"1"},"description":"M Mia Walk-in · waiting 3 min"},{"name":"Gel-X Full Set 45 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$60"},"description":"T Thy Next in turn 2 2 turns"},{"name":"Eyebrow Wax 15 min","@type":"MenuItem","offers":{"@type":"Offer","price":"$15"},"description":"H Helen Next in turn 2.5 2.5 turns"},{"name":"Thy 11:00 – 11:45 · Helen 11:45 – 12:00","@type":"MenuItem","offers":{"@type":"Offer","price":"$75"},"description":"Start with Thy · Helen next Eyebrow Wax dưới $35 nên tính 0 turn. 3:10 chiều · Jess, đặt làm cùng lúc Ví dụ"},{"name":"Waiting","@type":"MenuItem","offers":{"@type":"Offer","price":"1"},"description":"J Jess Appt 3:10 Deluxe Manicure, Gold Pedicure · Ly + Megan 2 min Waiting on Megan Bấm vô dòng là ticket của khách mở ra. 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Một khách walk-in đi từ Turns qua lịch hẹn, từng bước 01 Giao khách walk-in 4:46 chiều. Quầy giao Chloe cho Helen. Trong cột của Helen hiện liền một lịch hẹn, ghi In Service. 02 Khách online không đặt được Trang đặt lịch online giờ thấy Helen bận tới 5:31, nên khách online không đặt được giờ đó. 03 Bấm Done Helen bấm Done lúc 5:15. Lịch hẹn ghi Done, đúng giờ xong thật. 04 Mở lại cho khách đặt Helen xong sớm, nên khúc giờ trống trước khách 6:30 được mở lại cho khách đặt online. Helen: busy until 5:31. Chloe 4:46 – 5:31, In Service. Helen: busy until 5:31. Chloe 4:46 – 5:31, In Service. Helen bận tới 5:31 Helen: free. Chloe 4:46 – 5:15, Done. Helen: free. Chloe 4:46 – 5:15, Done. 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