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Shoenberger","value":{"@id":"urn:lumitra:person:7591fe60-7da0-4f07-8dcc-82bd0503964d","name":"Scott Shoenberger","@type":"Person","sources":[{"url":"https://galthouse.com/covid/","format":"Published person (name and role labels)","jobTitle":"President & CEO","modified":"2022-04-26T19:12:26+00:00","published":"2021-11-29T01:21:15+00:00","observedAt":"2026-10-10T15:53:08.241233051Z","relationship":"publisher"},{"url":"https://galthouse.com/covid/","format":"Published person (named with a role or their own mailbox on the site)","jobTitle":"President & CEO","published":"2021-11-29","observedAt":"2026-10-10T15:53:08.241233051Z","relationship":"publisher"},{"url":"https://galthouse.com/wp-json/wp/v2/pages/1365","format":"Published person (name and role labels)","jobTitle":"President & CEO","modified":"2022-04-26T19:12:26Z","observedAt":"2026-10-10T15:53:22.286281828Z","relationship":"publisher"}],"jobTitle":"President & CEO","witnessIds":["urn:lumitra:person:galthouse.com:57b2362e7d95669e","urn:lumitra:person:galthouse.com:227d53869d97e1d1"],"description":"The Al J. Schneider Company and AJS Hotels\n\nAssociate and Guest Health\n\nThe health and safety of our guests and associates is our number one priority.\n\nAssociate Temperatures: All associates will be required to have their temperature taken PRIOR to clocking in to begin work. Any associate confirmed to have a temperature in excess of 100.3 degrees will not be allowed entry into the property and will be directed towards appropriate medical care.\n\nSocial Distancing: Guests will be advised to practice social distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Associates will be reminded not to touch their faces and to practice social distancing by standing at least six feet away from guests and other associates whenever possible. All property outlets will comply with, or exceed, local or state mandated occupancy limits.\n\nHand Sanitizer: Hand sanitizer dispensers, touchless whenever possible, will be placed in key guest and associate entrances and contact areas such as driveways, reception areas, hotel lobbies, restaurant entrances, meeting and convention space, elevator and escalator landings. Hand lotion will be provided in guestrooms.\n\nFront of the House Signage: There will be health and hygiene reminders through the property as determined by the state health department guidelines.\n\nBack of the House Signage: Signage will be posted throughout the property reminding associates of the proper way to wear, handle and dispose of masks, use of gloves, hand washing practices, sneeze protocols and to avoid touching their face.\n\nAssociate and Guest Health Concerns: Our associates have been given clear instruction on how to respond swiftly and report all presumed cases of COVID-19 to the Kentucky Department of Public Health (KDPH). We will be ready to provide support to our guests. Associates have been instructed to stay home if they do not feel well and have been instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Associates and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (associates) or hotel security (guests).\n\nCase Notification: If we are alerted to a presumptive case of COVID-19 at the hotel, we will remove and quarantine the room from service. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitation from a licensed third-party expert.\n\nAssociate Responsibilities\n\nOur Associates are vital for effective sanitation, hygiene and health programs.\n\nHand Washing: Correct hygiene and frequent hand-washing with soap is vital to help combat the spread of virus. All AJS Hotels associates have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20 seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, touching the face, going on break and before or after starting a shift.\n\nCOVID-19 Training: All associates will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotels Operations and Security.\n\nPersonal Protective Equipment (PPE): Appropriate PPE will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every associate entering the hotel will be provided with a mask and required to wear that mask while on property. Gloves will be provided to associates whose responsibilities bring them in direct contact with guests or guest related areas including Housekeeping, Public Area Attendants, Security, Front Office Associates.\n\nDaily Pre-Shift & Timekeeping: Associate pre-shift meetings will be conducted virtually or in areas that allow for social distancing between associates. Larger departments will stagger associate arrival times to minimize traffic volume in the back of house corridors and service elevators (please note, we will make every effort that staggered arrivals will have minimal impact on service time for guestrooms, but please be patient if service is delayed). Hand sanitizer will be available at each timeclock location and associates will be required to sanitize their hands before and after clocking in. Our management team will ensure that constant communication, proper PPE and sanitation procedures are followed and updated per the latest state and local guidance.\n\nThe Guest Experience\n\nOur Associates are vital for effective sanitation, hygiene and health programs.\n\nGuest Arrival: A lobby ambassador will be present to greet our guests arriving at the hotel. All visitors will be asked to use hand sanitizer and to wear a mask (which will be available from the hotel). Appropriate signage will also be prominently displayed outlining mask usage and current social distancing practices throughout the hotel.\n\nGuests will enter the hotel through doors that are either propped open, are automated or opened by one of our associates.\n\nAssociates will not be opening any car doors for any arriving vehicles.\n\nGuests requesting bell service will be assisted and the bell cart will be sanitized after each guest is assisted.\n\nOur front desk agents will have face masks, gloves and a COVID-19 awareness card upon request.\n\nValet Services will be suspended until further notice.\n\nHotel Guest Elevators:\n\nAssociates will be present to sanitize the button panels on regular intervals, at least once per hour.\n\nHand Sanitizer will be located on each elevator landing.\n\nSignage will be posted to explain the current procedures.\n\nCleaning Products and Protocols\n\nOur hotels use cleaning products and protocols that meet EPA guidelines and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We are working with our distribution partners and suppliers to ensure an interrupted supply of these cleaning supplies and necessary PPE.\n\nPublic Spaces and Common Areas: The frequency of cleaning and sanitizing has been increased in all public areas with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, bathrooms, room keys and locks, ATM’s, escalator and stair handrails, dining surfaces and seating areas.\n\nGuest Rooms: Industry leading cleaning and sanitizing protocols are used to clean guest rooms with particular attention paid to high tough contact surfaces including television remote controls, toilet seats and handles, door and furniture handles, water fixtures, night stands, desks, telephones, light switches, thermostats, alarm clocks, in-room safes, hangers and luggage racks.\n\nLaundry: All bed linen and bathroom terry will be serviced on the third day (or every three days for longer term guests) and will continue to be washed in high temperature in accordance with state health guidelines.\n\nHousekeeping will provide bathroom terry and amenities upon request through touchless service.\n\nGuests will be asked to bag the bathroom terry in bags supplied by the hotel and place it in the guest corridor.\n\nThe fresh towels will be delivered in a sealed bag and placed outside of the occupied guestroom.\n\nBath amenities will be delivered in a sealed bag and placed outside the guestroom.\n\nGuests will need to be physically in their guestroom at the time of delivery to ensure that the items will be retrieved at the time of delivery.\n\nBack of the House: The frequency of cleaning and sanitizing will also increase in high traffic back of the house areas with an emphasis on associate dining areas, associate entrances, associate restrooms, offices, kitchens, service elevators and associate relations areas.\n\nShared Equipment: Shared tools and equipment will be sanitized before, during and after each shift, or anytime the equipment is transferred to a new associate. This includes phones, radios, computers, engineering tools, cleaning equipment, time clocks, and all other direct contact equipment.\n\nRoom Recovery Protocol: In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guestroom will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third- party expert.\n\nSocial Distancing\n\nThroughout the hotels we will meet or exceed state and local health authority guidelines on appropriate social distancing.\n\nQueuing: Any area where guests or associates queue will be clearly marked for appropriate social distancing. These areas will include front desk, elevator lobbies, restaurants, lounges, bars and group registration desks.\n\nElevators: Only four guests will be allowed per elevator with each elevator cab being clearly marked for appropriate positioning. Again, please be patient with elevator access.\n\nRestaurants and Bars: Restaurants and bars will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.\n\nMeeting and Convention Space: Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and evens based on CDC and state recommendations. Self-serve buffet style food will be suspended and menu options and alternative service styles will be available.\n\nRetail Spaces: In coordination with our retail tenants, guest occupancy limits, based on state guidelines, will be enforced to all for appropriate distancing.\n\nPools: All indoor and outdoor pools operations will be suspended until further notice. We plan on considering opening these amenities when the Governor as declared we are at Phase 3 of his plan.\n\nFitness Centers: All Fitness Centers operations will be suspended until further notice. We plan on considering opening these amenities when the Governor as declared we are at Phase 3 of his plan.\n\nBack of the House: Social distancing protocols will be used in the associate dining rooms, training facilities, shared office spaces, associate entrances and other high-density areas in order to ensure appropriate distancing between associates.\n\nHotel Operations\n\nFront Office & Transportation\n\nSanitize high touch Front Office services spaces and equipment including bell desks, luggage storerooms, bell carts and concierge desk.\n\nOffices, desks, counters, workspaces and related equipment (including radios, keyboards and touch pads) to be sanitized at least every four hours or upon a new associate using the equipment.\n\nSanitize all guest touch points after each transaction including EMV Credit Card Devices, pens and countertops.\n\nRoom keys to be sanitized before stocking.\n\nOffices, Call Centers, Registration Desks to be deep cleaned and sanitized upon a shift change.\n\nWheelchairs and other guest amenities to be sanitized after each use.\n\nBell cart carpet to be covered with a cleanable, non-porous or disposable surface.\n\nBOH elevator buttons to be sanitized at least once per hour.\n\nStaff every other work station at front desk stations with plexi-glass shields to provide appropriate protection.\n\nLobby floors will be marked appropriately for social distancing with a minimum of six feet per guest or group traveling together.\n\nLobby Ambassador to provide guidance to arriving and departing guests to ensure physical distancing measures are being followed.\n\nGuest laundry and dry-cleaning services available using contactless pick-up and delivery protocols.\n\nGuest amenity deliveries will be available using contactless delivery procedures whenever possible.\n\nValet Parking Suspended at the Galt House\n\nValet Parking will be available at the Embassy Suites Downtown Louisville. Procedures to be forthcoming.\n\nSelf-service ice machines to be suspended and signage posted that ice is available through In Room Dining.\n\nVending machines located on guest floors will be suspended and signage posted that bottled soft beverages and waters are available at Grab & Go locations or through In Room Dining.\n\nHousekeeping\n\nCarts, trolleys and equipment to be sanitized at the start and end of each shift.\n\nGuest linens will be removed from guestrooms in single use sealed bags.\n\nPillow protectors will be changed with cleaning of each guestroom during the stay and/or upon departure.\n\nBack of house restrooms will be sanitized at least every four hours. o House phones, in unsupervised/controlled areas will be removed.\n\nMinimize contact with guests while cleaning hotel rooms; guestroom attendants will offer to return at an alternative time for occupied rooms.\n\nAll reusable collateral to be removed from rooms. Critical information to be placed on single use collateral and/or electronically posted.\n\nDisposable collateral to be disposed and changed after each guest.\n\nNewspaper service available at the Front Desk or Concierge areas will be suspended. We are working on electronic options for our guests.\n\nExtra pillows and blankets stored in the guestroom closets will be removed and available upon guest request.\n\nDesk, counter tops, tables and chairs\n\nPhones and remotes\n\nThermostats\n\nCabinetry, pulls and hardware\n\nDoors and doorknobs\n\nBathroom vanities and accessories\n\nBathroom fixtures and hardware\n\nWindows, mirrors and frames\n\nLights and lighting controls\n\nClosets, hangers and other amenities\n\nSpa & Salon\n\nPending guidance from local authorities\n\nPlease note that Xhale is tenant, so please contact them directly to receive their plan.\n\nFitness Centers & Pools\n\nFitness Center and Pool operations will be suspended and reviewed once Kentucky state government has established we are in Phase 3 of the plan.\n\nRestaurants, Bars & Lounges\n\nPodiums including all associated equipment to be sanitized at least once per hour.\n\nService stations, service carts, beverage stations, counters, handrails, trays to be sanitized at least once per hour and logged by a manager.\n\nPOS terminals to be assigned to single server (where possible) and sanitized between each user and before and after each shift. 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